AI requires KM – quote

A quote from a CIO Dive article “Skills required of a successful 2020 IT service management professional“

Knowledge management capabilities

Many self-service technology initiatives have failed in recent years due to the neglect of knowledge creation and nurturing. The same may be true of any new technology initiatives if the appropriate knowledge groundwork isn’t created today.

AI and knowledge management are two sides of the same coin. Essentially, machines learn as human beings do through experience and through education, the latter in this case being “available knowledge.”

Without effective knowledge management capabilities, organizations and individuals will struggle to succeed with AI and other cutting-edge initiatives.