12 ways to develop trust in your KM Framework

We all know that trust is a key factor in the success of Knowledge Management, but trust in what, and how do we build that trust? Image from wikimedia commons Trusting a Knowledge Management Framework is like trusting a vending machine – you put money in, you get chocolate out every time,

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Shared by Nick Milton January 16, 2020

How to choose KPIs for a KM team

How do you measure the performance of your Knowledge Management team? What sort of KPIs should you choose? Image from wikipedia The answer to this question depends on the stage that KM implementation has reached. I suggest some KPIs below, for each of the different stages of KM implementation. During

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Shared by Nick Milton January 15, 2020

Selling KM – how to appeal to head, heart, hands and feet

An effective Knowledge management communication message needs to appeal to the head, to the heart, to the hands, and to the feet of the audience. Here’s how. Communication is one of the 5 tools of KM culture change. Imagine preparing an internal presentation on Knowledge Management to one of your

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Shared by Nick Milton January 13, 2020

"Pendulum swings" in Knowledge Management – a story

Knowledge Management often involves balancing two forces – Connect and Collect, for example, or value to the individual and value to the firm. If you are not careful, this balance can turn into pendulum swings from one factor to the other. Here is a story of this happening. Typical cycles

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Shared by Nick Milton January 9, 2020