A Technology Broker and Management Company Specializing in KM Systems
Favorite KnowledgeForge is about mining gold from the IT Service Management (ITSM) ticket graveyard: the resolved incident tickets whose knowledge never reaches a knowledge base article. Enterprise IT support teams resolve thousands of tickets every month, and each one holds something useful: a symptom, a root cause, and the fix
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Shared by AWS Machine Learning August 21, 2026
Favorite Fanatics Betting and Gaming (FBG) built a multi-agent customer support system on AWS to solve a challenge unique to sports betting. Customers expect instant, accurate answers, especially during live events when every minute counts. Customers ask about account issues, deposit limits, state-specific regulations, and responsible gaming resources. The rules
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Favorite Asynchronous invocation patterns for Amazon Bedrock AgentCore agents in serverless pipelines remove idle compute costs while your AI agent processes requests. A common example is document validation: in a real-estate financing back office, an agent can read a property record or loan contract, reason about whether the information is
Read More Shared by AWS Machine Learning August 21, 2026
Favorite Mortgage lending runs on documents. Every loan starts with a familiar set: earnings statements, W-2s, bank statements, driver’s licenses, voided checks, and insurance applications. Every lender processes them at scale. The challenge of classifying, extracting, and validating high volumes of documents isn’t unique to mortgage lending. Organizations in banking,
Read More Shared by AWS Machine Learning August 21, 2026
Favorite If you manage Fast Healthcare Interoperability Resources (FHIR) APIs, you must balance open patient data access with strict data protection requirements. Static security rules require constant updates as clinical workflows evolve, and maintaining them manually creates compliance gaps. With Amazon Bedrock, a fully managed service that provides access to
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Favorite Agentic AI is changing how you work, and vector search powers the retrieval layer that makes agents accurate, contextual, and grounded in real data. Agents plan, reason, and take action across multi-step workflows, making fast, relevant access to your organization’s knowledge essential. That knowledge already has a home across
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Favorite Scaling cloud migrations with agentic AI on Amazon Bedrock AgentCore starts with recognizing where large-scale migrations break down. Discovery consumes weeks per application. Engineers write infrastructure code from scratch for each workload. Post-migration operations devolve into reactive firefighting. Multiply those bottlenecks across over 300 applications and a fixed fiscal
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Favorite Scaling agentic AI across an enterprise requires architectural patterns that preserve flexibility while avoiding vendor lock-in. This post is Part 2 of our series on multi-agent systems at scale. In this post, we examine how machine learning (ML) teams operate agentic AI systems across a “multi-everything” environment of frameworks,
Read More Shared by AWS Machine Learning August 21, 2026
Favorite AI agents can automate complex workflows but might take actions that don’t align with your organization’s policies or regulatory constraints if used without proper controls. To address this, we built Policy in Amazon Bedrock AgentCore so teams can implement controls that are applied across agents running in Amazon Bedrock
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Favorite Part 1 covered the Snowflake database implementation setup and established the foundational infrastructure for our no-code machine learning (ML) workflow. Part 2 walked through the complete data preparation and model building workflow using Amazon SageMaker Canvas, demonstrating how to connect directly to Snowflake data sources, transform and prepare data
Read More Shared by AWS Machine Learning August 21, 2026