A Technology Broker and Management Company Specializing in KM Systems
Is that really Tacit Knowledge in your head, or is it just the Stories you like to tell yourself? IMAGINATION by archanN on wikimedia commons All Knowledge Managers know about the difference between tacit knowledge and explicit knowledge (or at least they think they do!), and they know the difference
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Shared by Nick Milton May 23, 2022
Since the global financial crisis, risk management has taken a major role in shaping decision-making for banks, including predicting loan status for potential customers. This is often a data-intensive exercise that requires machine learning (ML). However, not all organizations have the data science resources and expertise to build a risk
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Shared by AWS Machine Learning May 19, 2022
FORMULA 1 (F1) cars are the fastest regulated road-course racing vehicles in the world. Although these open-wheel automobiles are only 20–30 kilometers (or 12–18 miles) per-hour faster than top-of-the-line sports cars, they can speed around corners up to five times as fast due to the powerful aerodynamic downforce they create.
Read More Shared by AWS Machine Learning May 19, 2022
In recent years, social media has become a common means for sharing and consuming news. However, the spread of misinformation and fake news on these platforms has posed a major challenge to the well-being of individuals and societies. Therefore, it is imperative that we develop robust and automated solutions for
Read More Shared by AWS Machine Learning May 19, 2022
Editor’s note: Today is Global Accessibility Awareness Day. We’re also sharing how we’re making education more accessibleand launching a newAndroid accessibility feature. Over the past nine years, my job has focused on building accessible products and supporting Googlers with disabilities. Along the way, I’ve been constantly reminded of how vast
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Amazon Lex provides automatic speech recognition (ASR) and natural language understanding (NLU) technologies to transcribe user input, identify the nature of their request, and efficiently manage conversations. Lex lets you create sophisticated conversations, streamline your user experience to improve customer satisfaction (CSAT) scores, and increase containment in your contact centers.
Read More Shared by AWS Machine Learning May 18, 2022
Amazon Polly is a text-to-speech service that uses advanced deep learning technologies to synthesize natural-sounding human speech. It is used in a variety of use cases, such as contact center systems, delivering conversational user experiences with human-like voices for automated real-time status check, automated account and billing inquiries, and by
Read More Shared by AWS Machine Learning May 17, 2022
A person’s vernacular is part of the characteristics that make them unique. There are often countless different ways to express one specific idea. When a firm communicates with their customers, it’s critical that the message is delivered in a way that best represents the information they’re trying to convey. This
Read More Shared by AWS Machine Learning May 16, 2022
One of the biggest challenges is knowledge re-use. How does the aviation industry address this challenge? Image from wikimedia commons I often refer to aviation as a successful example of knowledge management, with lessons captured from every accident and incident and provided to pilots in the form of checklists, or
Read More Shared by Nick Milton May 16, 2022
We understand speech input better if we have some background on the topic of conversation. Consider a customer service agent at an auto parts wholesaler helping with orders. If the agent knows that the customer is looking for tires, they’re more likely to recognize responses (for example, “Michelin”) on the
Read More Shared by AWS Machine Learning May 14, 2022
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