What is KM governance, and why is it important?

Nowadays I talk about the four legs of the Knowledge Management table being Roles, Processes, Technologies and Governance.  But why do we need the extra leg? What is the purpose of KM governance? I have seen many examples of organisations with what look like very good Knowledge Management systems which

Read More
Shared by Nick Milton June 26, 2020

The 10 principles behind successful KM strategies

I blogged last week about the 5 basic principles behind successful Knowledge Management. Let’s take that one step further, into the principles behind a KM Strategy. Strategy by Kathryn Decker on Flickr When Stephanie Barnes and I wrote our book “Designing a successful KM Strategy” we included a chapter on

Read More
Shared by Nick Milton June 25, 2020

Enhancing enterprise search with Amazon Kendra

Amazon Kendra is an easy-to-use enterprise search service that allows you to add search capabilities to your applications so end-users can easily find information stored in different data sources within your company. This could include invoices, business documents, technical manuals, sales reports, corporate glossaries, internal websites, and more. You can

Read More
Shared by AWS Machine Learning June 24, 2020

3 ways to estimate the value of lessons learned

Many organisations attempt to assign value to lessons in a lessons management system, and there are three ways you can do this.  A screen sub-panel from the lessons management hubshowing value assigned to lessons Assigning value to lesson-learning has three main advantages; It reassures the people using the system that

Read More
Shared by Nick Milton June 24, 2020