4 roles in the simple KM model

Last week I blogged about the simplest and best Knowledge Management model – if you missed it, follow the link. Now let’s look at the key KM roles within this model.

This model is a process-based model, and is based on the flow of knowledge in and out of team and project work, and in and out of the tacit and explicit repositories (the Community of Practice, and the Knowledge Base respectively).

We can also overlay the accountable roles for each component, and that is what I have done in the diagram shown here.

We have four main roles, but as described below, two of them may be combined. There may be a number of other subordinate roles, but these four are the minimum. None of these roles need be full-time, especially in small companies, and can be part of someone’s role portfolio.

Here are the four roles –

1. The Owners (/custodians/Stewards) of the Knowledge Assets, represented in the picture by the person in brown holding a pen. We describe this role in our page on the Knowledge Owner role, and in my blog post on Process Ownership. There should be one Knowledge Owner for each important topic.

2. The Leaders (/facilitators/moderators) of the Communities of Practice,  represented in the picture by the person with the red tie holding a pen. We describe this role in our page on Communities of Practice. There will be one Leader  for each Community of Practice.