Nick Milton

As KM matures in an organisation, what changes? Our survey data shows some clear trends between the early stages and the “fully embedded” stage.In the three Knoco global surveys of Knowledge Management, conducted […]

This story describes how AFCONS Infrastructure saved 100 days in a big construction projectChenab bridge, an AFCONS projectImage from wikimedia commonsBy bhisham pratap padha from Jammu, India – IMG_7770b, CC […]

It’s the ultimate chicken and egg situation. KM requires a supportive culture, yet how do you develop the culture without doing KM?Should you wait for the culture to change, and then start your KM initiative, or […]

Here is a cautionary tale about the importance of active Community of Practice management and facilitation, and what happens when the facilitator is removed.The story comes from Tom Humbarger, who was the […]

There are a number of ways to incentivise KM, but which ones work?I blogged yesterday about an article which confirms that financial incentives for sharing knowledge can easily backfire, but which incentives […]

On the topic of  incentives for Knowledge Management, there are some interesting observations in this article from HR magazine in 2004The article is a high level overview of KM, which although warning that KM is n […]

Here is a very interesting article from G2 about how they finally made knowledge sharing work, after failing twice.The article, by Deirdre O’Donoghue, is a very interesting read. They tried to introduce structured […]

The question of whether innovation or copying is a more effective social learning strategy was tested a few years ago in an online tournament. The result may surprise you. Day 187Originally uploaded by […]

The more time I spend in the field of KM, the more I see certain brands of flavours of the field which share a common name (knowledge management) and common principles, but can use very different roles, processes […]

Nowadays I talk about the four legs of the Knowledge Management table being Roles, Processes, Technologies and Governance.  But why do we need the extra leg? What is the purpose of KM governance?I have seen many […]

I blogged last week about the 5 basic principles behind successful Knowledge Management. Let’s take that one step further, into the principles behind a KM Strategy.Strategy by Kathryn Decker on FlickrWhen […]

Many organisations attempt to assign value to lessons in a lessons management system, and there are three ways you can do this. A screen sub-panel from the lessons management hubshowing value assigned to […]

As part of our three global surveys of Knowledge Management professionals in 2014, 2017 and 2020, we asked the participants to select from a list the Knowledge Management governance elements that had in place in t […]

The current Covid-19 pandemic allows us to compare how different countries are responding to the emergency. However according to a recent article, any variations in response should not be blamed on a lack of […]

There is no universal solution for Knowledge Management in an Organisation, but there is a set of universal principles.A Management Framework for KM is bespoke – not off-the-peg. Each organisation must find its […]

There is no universal solution for Knowledge Management in an Organisation, but there is a set of universal principles.A Management Framework for KM is bespoke – not off-the-peg. Each organisation must find its […]

This is a Knowledge Management story from the early days – about 20 years ago – but is interesting because although it was an old-style approach, it worked and delivered huge value. Texas instruments calculator, […]

Here are 9 lessons from a KM implementation at the BBC.Image from wikimedia commonsA great case history of Knowledge Management Implementation at the British Broadcasting Corporation can be found in Tom Young’s […]

Introducing Knowledge Management into an organisation is largely a process of influencing, advocating and selling. Here is some guidance on which influencing tools to use as your program progresses. I wrote a […]

I have been having some interesting discussions recently about Knowledge Assets. What are they, and what do they look like?Image from Geograph.com”Knowledge Asset” is a loosely defined term, which means many […]