| CYBERCASEMANAGER ENTERPRISES

Nick Milton wrote a new post, 50 things to do with knowledge; an analysis of verbs in KM definitions, on the site CYBERCASEMANAGER ENTERPRISES 19 hours, 53 minutes ago

My favourite definition of Knowledge Management is the current ISO definition – “Management with a focus on knowledge”. But what activities does this management involve?RSiegel week 3 by Rebecca Siegel on FlickrI […]
Nick Milton wrote a new post, How to recognise a KM opportunity, on the site CYBERCASEMANAGER ENTERPRISES 1 day, 22 hours ago

Implementing Knowledge Management involves identifying opportunities where KM can help the business. But how do you spot these opportunities?My Name is Opportunity, by One Way Stock, on FlickrImplementing KM is […]
Nick Milton wrote a new post, Do learning leaders produce learning organisations?, on the site CYBERCASEMANAGER ENTERPRISES 2 days, 21 hours ago

Do learning organisations require learning leaders? Almost certainly they do, but will learning leaders require their organisations to learn as well?How well do leaders learn? There is the stereotype of the […]
Nick Milton wrote a new post, How even 10-year-old space scientists capture their lessons, on the site CYBERCASEMANAGER ENTERPRISES 3 days, 21 hours ago

Here is an interesting story about a couple of scientists who created a craft which reached the edge of space, and who (as good knowledge workers should) captured their lessons learned afterwards. The surprise is […]
Nick Milton wrote a new post, Who are the knowledge workers?, on the site CYBERCASEMANAGER ENTERPRISES 4 days, 21 hours ago

The knowledge workers represent one of your two main stakeholder groupings for Knowledge Management implementation. But who exactly are they?Image from CreazillaPublic domain licenceFirstly we can eliminate from […]
Nick Milton wrote a new post, Reasons why you should not incentivise knowledge publishing, on the site CYBERCASEMANAGER ENTERPRISES 1 week ago

Just incentivising knowledge publishing risks drowning the organisation in trivia. Social media overloadby Mark Smiciklas on FlickrI once had a conversation with a knowledge manager, who explained to me the […]
Nick Milton wrote a new post, Maximising bandwidth in KM, on the site CYBERCASEMANAGER ENTERPRISES 1 week, 2 days ago

We all suffer from bandwidth issues in KM – generally due to the deluge of information. Here’s a good principle from the military for dealing with these issues. Information overload by SparkCBC on FlickrThe phrase […]
Nick Milton wrote a new post, 4 more types of KM plan, on the site CYBERCASEMANAGER ENTERPRISES 1 week, 3 days ago

I wrote a blog post yesterday on 4 types of KM plan, and (too late) realised that there were more than 4. Here are another four types. Yesterday’s blog post mentioned the following 4 types of plan, which are a […]
Nick Milton wrote a new post, 4 types of KM plan, on the site CYBERCASEMANAGER ENTERPRISES 1 week, 4 days ago

Knowledge Management plans exist at many scales. Here are 4 of them.KM planning sessionImplementing KM is a project, and a prject needs a plan. However KM can be implemented at many scales, and many variants of KM […]
Nick Milton wrote a new post, The role of reports in Knowledge Management, on the site CYBERCASEMANAGER ENTERPRISES 2 weeks ago

Reports are poor places to keep knowledge. However they do have a role to play in Knowledge Management. Image from wikimedia commonsby user Coolcaesar under CC licenceOnce upon a time, we relied on reports, pap […]
Nick Milton wrote a new post, How Connect and Collect work within knowledge management, on the site CYBERCASEMANAGER ENTERPRISES 2 weeks, 1 day ago

A reprive from the archives – an overview of Connection and Collection as dual components of KM.Image by Marc Smith on FlickrThere are two main mechanisms for supporting the flow of knowledge in an organisation – […]
Nick Milton wrote a new post, How can governments support a knowledge economy?, on the site CYBERCASEMANAGER ENTERPRISES 2 weeks, 2 days ago

Governments know all about supporting traditional economies. So why are they so poor at supporting the knowledge economy? Image from wikimedia commonsby 401(K) 2012, CC licenceA “knowledge economy” is a focus for […]
Nick Milton wrote a new post, How KM can help revolutionise knowledge work, as manual work was revolutionised last century., on the site CYBERCASEMANAGER ENTERPRISES 2 weeks, 3 days ago

Peter Drucker said that our task this century is to revolutionaise the productivity of the manual worker. Here’s how KM can help.Assembly Line, from Library and Archives Canada, via FlickrPeter Drucker famously […]
Nick Milton wrote a new post, The importance of maximising knowledge findability, on the site CYBERCASEMANAGER ENTERPRISES 2 weeks, 4 days ago

How many times do people miss knowledge because they don’t know it exists, or can’t find it?Image from wikimedia commonsattribution Dg-505, CC licenceMy guess is that this happens all the time. Someone creates a […]
Nick Milton wrote a new post, Why you should not make the KM CoP your first Community, on the site CYBERCASEMANAGER ENTERPRISES 3 weeks ago

It is tempting, when starting KM in your organisation, to set up a Knowledge Management community of practice as a way to demonstrate the value of communities. I suggest this may be a mistake.Of course knowledge […]
Nick Milton wrote a new post, The value in KM comes from reducing the Frequency and Cost of Lost Knowledge. Here's how., on the site CYBERCASEMANAGER ENTERPRISES 3 weeks, 1 day ago

One the enduring challenges in Knowledge Management is defining effective metrics to measure its value. A promising metric which may fill the gap is the Frequency of Lost Knowledge (FOLK) and it’s partner the […]
Nick Milton wrote a new post, Why simple rules are important in KM, on the site CYBERCASEMANAGER ENTERPRISES 3 weeks, 2 days ago

How do Simple Rules help share or prompt knowledge in a complex world?Image from wikimedia commonsDonald Sull and Kathleen Eisenhardt’s book “Simple Rules: How to Thrive in a Complex World” describes the […]
Nick Milton wrote a new post, Should KM seek to change the culture? Or work within the culture?, on the site CYBERCASEMANAGER ENTERPRISES 3 weeks, 3 days ago

If the culture of your organisation makes Knowledge Management difficult, what do you do? Seek to change the culture first? Or work your way around the different cultural elements?Change Alley sign by Matt Brown […]
Nick Milton wrote a new post, How to sustain Knowledge Management in the long term, on the site CYBERCASEMANAGER ENTERPRISES 4 weeks, 1 day ago

Many Knowledge Management initiatives fail to get going. Others succeed initially, yet fail once the KM implementation team is removed. And yet some are sustained for the long term, with KM becoming “part of the […]
Nick Milton wrote a new post, 8 ways to transfer team knowledge, on the site CYBERCASEMANAGER ENTERPRISES 1 month ago

Imagine you have identified some lessons or new knowledge within a work team. How do you pass them on? There are 8 different contexts which determine how you might approach this.I am a great believer in […]
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Nick Milton

@knoco