| CYBERCASEMANAGER ENTERPRISES

Nick Milton wrote a new post, Do you always need conversation as part of KM?, on the site CYBERCASEMANAGER ENTERPRISES 7 hours, 13 minutes ago

There are 3 unusual cases where conversation is not important to KM, but they are rare!Conversation, by Valery Kenski, on FlickrThis blog has often argued that conversation is as important as content in KM, […]

Nick Milton wrote a new post, 7 ways to speed up your KM, on the site CYBERCASEMANAGER ENTERPRISES 1 day, 9 hours ago

Just doing KM well is not enough, you have to do KM at the required speed. Public domain image from PixnioThe world is changing, and organisations need to learn faster than the speed of change if they are to […]

Nick Milton wrote a new post, The 2 axes of "KM space" in a project-based organisation, on the site CYBERCASEMANAGER ENTERPRISES 2 days, 9 hours ago

In a project-based organisation, we can look at Knowledge Management on two orthogonal axes which together map out the space within which knowledge flows. These are the in-project axis and the cross-project […]

Nick Milton wrote a new post, What does mature KM look like?, on the site CYBERCASEMANAGER ENTERPRISES 3 days, 9 hours ago

Mature KM is a mixture of attitude, habit, and framework.If you visited an organisation that had truly embraced and embedded Knowledge Management, what would you see? What would be different and distinctive about […]

Nick Milton wrote a new post, 6 potential KM implementation approaches, on the site CYBERCASEMANAGER ENTERPRISES 6 days, 8 hours ago

There are a number of strategic approaches that you can apply when implementing Knowledge Management. All have their failings – we recommend a combination of two of them. There are many and varied ways to […]

Nick Milton wrote a new post, Content and Conversation – equal and complementary focus areas for KM, on the site CYBERCASEMANAGER ENTERPRISES 1 week ago

I blogged recently about Connect and Collect – the two parallel approaches to transfer of knowledge. Now let’s look in more depth about the two modes by which knowledge is carried – Content and […]

Nick Milton wrote a new post, How to calculate the transmission efficiency of lessons learned, on the site CYBERCASEMANAGER ENTERPRISES 1 week, 1 day ago

The lesson learning system should be a supply chain for new knowledge. But how do you calculate its effectiveness?We can look at lesson learning as a supply chain; identifying new pieces of knowledge and supplying […]

Nick Milton wrote a new post, General ignorance and the risks of outdated knowledge, on the site CYBERCASEMANAGER ENTERPRISES 1 week, 2 days ago

Knowledge that “everyone knows” but which is quite wrong, it termed “General ignorance” and is a dangerous component of KM. QI stage-set from wikimendia commonsThere is a highly amusing TV quiz here in the UK, […]

Nick Milton wrote a new post, A new way to differentiate Industry approaches to KM?, on the site CYBERCASEMANAGER ENTERPRISES 1 week, 3 days ago

If you are interested in how different industries approach KM, here is a new way to differentiate them. Different industries tend to approach KM in different ways, or apply KM in “different flavours.” In S […]

Nick Milton wrote a new post, The 6 stages through which a knowledge topic matures, on the site CYBERCASEMANAGER ENTERPRISES 1 week, 6 days ago

Business in a world of change is a learning race. The winner is the organisation that can develop and mature knowledge more quickly than the competition, bringing new and improved products and processes into the […]

Nick Milton wrote a new post, How should you arrange your knowledge store – by topic, by type, or by organisational unit?, on the site CYBERCASEMANAGER ENTERPRISES 2 weeks ago

How do you structure your knowledge store? There are 3 options, but one is far better than the other two in meeting the needs of the knowledge seeker. Image from Robins.af.milThere are three ways to organise your […]

Nick Milton wrote a new post, Why you should never leave your lessons in the project report, on the site CYBERCASEMANAGER ENTERPRISES 2 weeks, 1 day ago

Probably the worst place to store project lessons is to leave them in the End of Project Report.Tombstone created using http://tombgen.appspot.com/I know this is still the default approach for many project […]

Nick Milton wrote a new post, The 3 types of knowledge output from a project, on the site CYBERCASEMANAGER ENTERPRISES 2 weeks, 2 days ago

All projects deliver not just a product, but knowledge as well, and there needs to be a clear understanding of what form that knowledge will take. Part of any Knowledge Management policy therefore has to be a […]

Nick Milton wrote a new post, The benefits and limitations of KM change and maturity models, on the site CYBERCASEMANAGER ENTERPRISES 2 weeks, 3 days ago

This is a reprise and rewrite of a post from 5 years ago about KM change models vs KM maturity models. AKA “why KM change is more like spread of a forest fire than the growth of a tree”.Photo from the US National […]

Nick Milton wrote a new post, Should you use a single technology platform for KM?, on the site CYBERCASEMANAGER ENTERPRISES 2 weeks, 6 days ago

Does KM need a single technology platform? More likely it needs several technologies.This blog post was prompted by a thread in Stan Garfield’s SIKM community asking what technology platform people use for KM. My […]

Nick Milton wrote a new post, Two managers' questions that drive a KM culture, on the site CYBERCASEMANAGER ENTERPRISES 3 weeks ago

If you are a leader who wants to help develop a Knowledge Management and Organisational Learning culture in their organisation, you can do this simply, by asking two questions. I have a question by The US Army on […]

Nick Milton wrote a new post, The twin KM approaches of Connect and Collect, on the site CYBERCASEMANAGER ENTERPRISES 3 weeks, 1 day ago

I have blogged quite a bit recently on Connect and Collect approaches to KM, aka the transfer of tacit and explicit knowledge. Here is a reprise and extension of a useful table which describes the two. Three of my […]

Nick Milton wrote a new post, The biggest barriers and enablers for knowledge Management, on the site CYBERCASEMANAGER ENTERPRISES 3 weeks, 2 days ago

This post is an update of an earlier post in 2014, brought up to date with new survey data.As part of our global surveys in 2014 and 2017, answered by over 700 KM professionals, we asked respondents to rank a […]

Nick Milton wrote a new post, Why transferring knowledge through discussion is over 10 times more effective than written documents, on the site CYBERCASEMANAGER ENTERPRISES 3 weeks, 3 days ago

Connecting people is far less efficient than Collecting while being far more effective – but how much more effective?Knowledge can be transferred in two ways – by Connecting people so that they can discuss, and […]

Nick Milton wrote a new post, How to identify a knowledge "near miss", on the site CYBERCASEMANAGER ENTERPRISES 3 weeks, 6 days ago

In organisational safety management, they identify a “near miss” as evidence that safety practices need to be improved. We can do the same in knowledge management.Image from safety.af.milI have often used Safety […]

Nick Milton

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