| CYBERCASEMANAGER ENTERPRISES

Nick Milton wrote a new post, First preliminary results from the Knoco 2020 survey, on the site CYBERCASEMANAGER ENTERPRISES 1 month ago

The Knoco 2020 Survey of KM is about half way through its open period for accepting contributions. We have some early findings, and your own contribution is still very welcome.The Knoco 2020 survey of knowledge […]
Nick Milton wrote a new post, Invitiation to take part in the Knoco survey of global knowledge management, 2020, on the site CYBERCASEMANAGER ENTERPRISES 1 month, 2 weeks ago

You are invited to take part in the 2020 global KM survey – the latest in a triennial series of surveys of knowledge management practices and results.As a thank-you we will give you a free copy of the results f […]
Nick Milton wrote a new post, 20 incentives to "swing the KM balance", on the site CYBERCASEMANAGER ENTERPRISES 1 month, 3 weeks ago

People will engage with KM if the benefit to them outweighs the cost. Here are 20 ways to tip the scales in favour of Benefit. Balance scale, by winnifredxoxo on FlickrAt a purely individual level, people will […]
Nick Milton wrote a new post, The 3 main types of KM roles, on the site CYBERCASEMANAGER ENTERPRISES 1 month, 4 weeks ago

There are three main types of KM roles in an organition; the business roles with a KM focus, the KM roles with a business focus, and the central roles . The business roles are focused on the business outcome w […]
Nick Milton wrote a new post, A haystack is no place to store your needles (findability in KM), on the site CYBERCASEMANAGER ENTERPRISES 1 month, 4 weeks ago

If you want people to find your needle, don’t put it in a haystack. And if you want people to reuse your knowledge, but it somewhere where it can easily be found.One of the companies we work with collects […]
Nick Milton wrote a new post, What measurable benefits can you get from Knowledge Management?, on the site CYBERCASEMANAGER ENTERPRISES 2 months ago

What are the business metrics where Knowledge Management has delivered value? This is one of the questions we addressed in our recent survey of Knowledge Management, and the results are very interesting. 527 of […]
Nick Milton wrote a new post, A CEO's view of KM – the organisation as a knowledge factory, on the site CYBERCASEMANAGER ENTERPRISES 2 months ago

It’s always insightful to read a CEO’s view of KM. Here’s one that might surprise you. One of the more interesting essays on Knowledge Management in the mid 1990s was written by John Browne (now Lord Browne of […]
Nick Milton wrote a new post, Personal learning, KM and the 170:20:10 rule, on the site CYBERCASEMANAGER ENTERPRISES 2 months ago

The 70:20:10 rule is commonly quoted, as in this video by Steve Trautman, as representing the three ways in which people learn. 10% of our learning, comes from formal training20% of our learning comes from […]
Nick Milton wrote a new post, The value of mentoring programs in KM – quantified story number 129, on the site CYBERCASEMANAGER ENTERPRISES 2 months ago

Mentoring is a valuable component of KM when it comes to onboarding new staff. A recent article tells us just how valuable it is. Image from wikimedia commonsThe article is entitled “The secrets of leveling up […]
Nick Milton wrote a new post, How benchmarking and KM make a powerful combination, on the site CYBERCASEMANAGER ENTERPRISES 2 months, 1 week ago

One of the main barriers to knowledge transfer and re-use is complacency. Benchmarking (internal and external) can help remove this complacency.Not invented here Bingo, by Ramon Vullings on FlickrOne of the […]
Nick Milton wrote a new post, What can happen if you don't capture the "know-why", on the site CYBERCASEMANAGER ENTERPRISES 2 months, 1 week ago

Know-Why is important in KM, but sometimes neglected. Let’s see what happens if this is not captured.Image courtesy of keesler.af.milKnow-how is one of the cornerstones of Knowledge Management. If we capture how […]
Nick Milton wrote a new post, Cultural barriers to KM – updated, on the site CYBERCASEMANAGER ENTERPRISES 2 months, 1 week ago

Which are the most common cultural barriers to KM? How do these barriers change with KM maturity? Which parts of the world have the most cultural barriers? These are some of the questions we addressed in our r […]
Nick Milton wrote a new post, CKO skills, revisited, on the site CYBERCASEMANAGER ENTERPRISES 2 months, 1 week ago

In 2015 I published a post showing that a significant proportion of CKOs know very little about Knowledge Management, at least according to their Linked-in profiles. This year I revisited these stats.It seems […]
Nick Milton wrote a new post, Is KM a tool, a toolbox, or a management framework?, on the site CYBERCASEMANAGER ENTERPRISES 2 months, 2 weeks ago

What is the Knowledge management solution? That’s a question that’s been debated for two decades, but I would like to take a high-level approach to the question and ask – is the solution a tool, a toolbox, or a […]
Nick Milton wrote a new post, Why deferring judgement is important in KM, on the site CYBERCASEMANAGER ENTERPRISES 2 months, 2 weeks ago

Defer judgement – never drive your brain with the brakes on. One of the ten key elements of an Organisational Learning culture is Openness, and part of the key to openness is deferral of judgement.We see this in […]
Nick Milton wrote a new post, 5 design principles for a KM platform – lessons from IDEO, on the site CYBERCASEMANAGER ENTERPRISES 2 months, 2 weeks ago

IDEO based their KM platform around 5 design principles. Here they are.Image from wikimedia commonsHere is a fascinating article by Doug Solomon, entitled “The Tube: IDEO Builds a Collaboration System That […]
Nick Milton wrote a new post, How to remove waste from Knowledge Management, on the site CYBERCASEMANAGER ENTERPRISES 2 months, 2 weeks ago

This updated reprise from the archives uses the Lean Supply Chain as an analogy for KM, and suggests ways in which we can remove waste from Knowledge Management. There is a lot of value on using metaphors as […]
Nick Milton wrote a new post, KM and Hansei, where "no problem" becomes a problem, on the site CYBERCASEMANAGER ENTERPRISES 2 months, 2 weeks ago

Effective learning within an organisation requires consistent and rigorous self-analysis, in order to pick up learning points and points of improvement. In Japan, this process is known as Hansei.Hansei, by Jim […]
Nick Milton wrote a new post, 10 principles for KM in product development, on the site CYBERCASEMANAGER ENTERPRISES 2 months, 3 weeks ago

KM in product development has its own set of principles. Here they are. The Exploratory Product Development Resolution Loopby Petepetey via Wikimedia CommonsKennedy, Harmon and Minnock’s excellent book “Ready, […]
Nick Milton wrote a new post, How to select a methodology for a CoP event, on the site CYBERCASEMANAGER ENTERPRISES 2 months, 3 weeks ago

You want to plan a face to face event for your Community of Practice in order to transfer knowledge, but which event style do you select?This is a discussion I have been having recently, and it struck me that this […]
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Nick Milton

@knoco