| CYBERCASEMANAGER ENTERPRISES

Nick Milton wrote a new post, Which 5 skills do you need on your KM team?, on the site CYBERCASEMANAGER ENTERPRISES 8 hours, 6 minutes ago

There are five key skills you need on a KM team, no matter what sort of organisation you are.Image from ROverhate (pixabay.com) via needpixImplementing Knowledge Management needs attention to many things – to […]

Nick Milton wrote a new post, Winning by eliminating mistakes, on the site CYBERCASEMANAGER ENTERPRISES 2 days, 6 hours ago

In some settings, winning by eliminating mistakes is the best strategyImage from wikimedia commonsWimbledon fortnight has started in the UK – the two weeks of the year when the TV schedules are taken over by […]

Nick Milton wrote a new post, How KM is migrating from Big Companies to SMEs, on the site CYBERCASEMANAGER ENTERPRISES 3 days, 8 hours ago

So far, Knowledge Management has largely been a Big Company game, but this is changing.This is another conclusion from the Knoco Knowledge Management survey, and is neatly illustrated in the bar chart shown here. […]

Nick Milton wrote a new post, Bigger communities of practice are more effective, data shows, on the site CYBERCASEMANAGER ENTERPRISES 6 days, 8 hours ago

The bigger a community of practice is, the more value it delivers. At least according to our KM surveys. Knoco conducted two major surveys of knowledge management programs in 2014 and 2017, collecting in total […]

Nick Milton wrote a new post, 7 lessons for KM change; case study from the early days of KM at the World Bank, on the site CYBERCASEMANAGER ENTERPRISES 1 week ago

In a great blog post, Seth Kahan shares 7 lessons on KM change programs In the post from 2009, Seth talks about leading KM change at World Bank, and contrasts his first KM initiative (which failed) with his s […]

Nick Milton wrote a new post, Marketing KM in your organisation – know your 3 market segments, on the site CYBERCASEMANAGER ENTERPRISES 1 week, 1 day ago

When marketing KM internally in your organisation there are 3 market segments you need to understand.To a large extent, the Knowledge Manager is a salesperson, selling the concept of KM to an organisation.Every […]

Nick Milton wrote a new post, Why receptivity is so important to innovation, on the site CYBERCASEMANAGER ENTERPRISES 1 week, 2 days ago

Innovation happens only when inspiration hits the receptive mind. You can’t manage inspiration, but you can manage receptivity. Image by Ronda Del Boccio, on FlickrAll knowledge creation activities are based […]

Nick Milton wrote a new post, How collecting knowledge supports connecting people, on the site CYBERCASEMANAGER ENTERPRISES 1 week, 3 days ago

The two Knowledge Management strategies of Socialisation and Codification (sometimes called Connecting and Collecting) are often seen as polar opposites. They aren’t. Image from wikimedia commonsConnecting and […]

Nick Milton wrote a new post, Implementing KM through 6 decisions, on the site CYBERCASEMANAGER ENTERPRISES 1 week, 6 days ago

Implementing Knowledge Management into an organisation will not happen accidentally. It happens by a deliberate decision. Or rather, it happens by a series of decisions.Very few CEOs will wake up one morning and […]

Nick Milton wrote a new post, The new role of the expert in Knowledge Management, on the site CYBERCASEMANAGER ENTERPRISES 2 weeks ago

I blogged a while back about the role of the expert in KM. Here is a new article that explains this role in the customer service world.Hello my name is Expert 2, by Graham Lavender, on FlickrIn my post “what do […]

Nick Milton wrote a new post, New survey results on planned usage of the ISO KM standard, on the site CYBERCASEMANAGER ENTERPRISES 2 weeks, 1 day ago

Last week I launched an online survey of planned uses for the new ISO KM standard: ISO 30401:2018. Here are the results of that survey. The survey was announced on this blog, on Twitter, and on LinkedIn (where it […]

Nick Milton wrote a new post, Beware of the self-funding trap for KM teams, on the site CYBERCASEMANAGER ENTERPRISES 2 weeks, 2 days ago

In conversation with a Knowledge Manager last week, I was reminded of a trap that Knowledge Management teams can fall into if they are not careful. Photo by Howard Lake on FlickrIn this organisation, the KM team […]

Nick Milton wrote a new post, Example Community of Practice charters, on the site CYBERCASEMANAGER ENTERPRISES 2 weeks, 3 days ago

Every community of practice should have a charter, but what does a good charter look like?Image from wikimedia commonsOne of the main success factors for a community of practice is a charter.A charter is a […]

Nick Milton wrote a new post, The two aspects of the Knowledge Owners’s role, on the site CYBERCASEMANAGER ENTERPRISES 2 weeks, 6 days ago

The Knowledge Owner has 2 main aspects to their role, as described below.One of the key tenets – probably the foundational tenet – of Knowledge Management is that Knowledge is an asset to an organisation, and must […]

Nick Milton wrote a new post, Can you do KM where you can’t measure performance?, on the site CYBERCASEMANAGER ENTERPRISES 3 weeks, 1 day ago

If you are in a line of work where you can’t measure performance, then you are going to find it difficult to introduce effective Knowledge Management.Knowledge Management is a systematic approach to organisational […]

Nick Milton wrote a new post, Why buying more technology will not solve your KM issues, on the site CYBERCASEMANAGER ENTERPRISES 3 weeks, 2 days ago

Technology is not the main issue in Knowledge Management today, according to available data.Results from the free Knoco online surveyHere in Knoco we have been taking the pulse of Knowledge Management for many […]

Nick Milton wrote a new post, How solving little problems can alert us to big ones, on the site CYBERCASEMANAGER ENTERPRISES 3 weeks, 3 days ago

Or conversely, how ignoring little problems might lead to big ones.I read an interesting article a while ago, by Matthew Parris in the Times (subscription only, I am afraid).Matthew based his article on the […]

Nick Milton wrote a new post, How are you planning to use the new ISO KM Standard? Survey, and results, on the site CYBERCASEMANAGER ENTERPRISES 4 weeks ago

It looks like there is quite a lot of interest in ISO 30401, the ISO management systems standard for Knowledge Management. This blog post gives you the results of a recent poll, and the chance to submit your own […]

Nick Milton wrote a new post, A study of KM failure from HK/China, on the site CYBERCASEMANAGER ENTERPRISES 4 weeks, 1 day ago

If we want to succeed in Knowledge management, we need to learn from both successes and from failures. Murray Jennex’s 2005 book Case Studies in Knowledge Management contains an instructive failure study by Chan a […]

Nick Milton wrote a new post, KM and incentives – the example of the frog-jump Olympics, on the site CYBERCASEMANAGER ENTERPRISES 1 month ago

Stick with me on this one – it’s a quirky story from New Scientist magazine but there are some interesting learnings here for any Knowledge Manager.Henry Astley was the US Expert on frog jumps.Working in a lab in […]

Nick Milton

@knoco