Nick Milton

Nick Milton wrote a new post, What Knowledge Management can learn from Asset Management, on the site CYBERCASEMANAGER ENTERPRISES 3 days, 8 hours ago

If knowledge can be seen as an asset, then knowledge management can learn from asset managementISO 55000 defines Asset management as the “coordinated activity of an organisation to realize value from assets”. In […]

Nick Milton wrote a new post, Quantified Knowledge Management success story number 128; €136 million in one year at Continental, on the site CYBERCASEMANAGER ENTERPRISES 4 days, 8 hours ago

Here is another in our series of success stories quantified benefits, this time from Continental. The Tyre manufacturer Continental has a number of Knowledge Management initiatives under way, includingThe […]

Nick Milton wrote a new post, The 2 factors that determine the size of KM teams, on the site CYBERCASEMANAGER ENTERPRISES 5 days, 8 hours ago

The size of KM teams depends on the size of the organisation, and the maturity of the KM program.Yesterday I talked about the need to put your A-team onto the KM implementation program, and discussed some of the […]

Nick Milton wrote a new post, The importance of choosing the A team to run knowledge management, on the site CYBERCASEMANAGER ENTERPRISES 6 days, 8 hours ago

Introducing Knowledge Management to an organisation is a process of massive disruption and change (or at least it should be!). You need your very best team on the job.Image by Joe Haupt on FlickrOne of the most […]

Nick Milton wrote a new post, How KM links with other project disciplines, on the site CYBERCASEMANAGER ENTERPRISES 1 week ago

Knowledge Management, if applied within an organisational process such as a project management structure, needs to be closely linked with the other disciplines within the project. Three of the key interactions are […]

Nick Milton wrote a new post, How knowledge management can support a knowledge economy, on the site CYBERCASEMANAGER ENTERPRISES 1 week, 3 days ago

It seems every country around the world wants to be a Knowledge Economy. Yet why do so few of them seem to want to invest in Knowledge Management?A knowledge economy is one where knowledge resources such as […]

Nick Milton wrote a new post, KM for start-ups, on the site CYBERCASEMANAGER ENTERPRISES 1 week, 4 days ago

If a start-up is successful, it needs to think about Knowledge Management from the beginning – not because KM is important at the beginning, but because without KM it could really struggle to scale up. At the […]

Nick Milton wrote a new post, 10 signs your KM strategy is in trouble, on the site CYBERCASEMANAGER ENTERPRISES 1 week, 5 days ago

In a post from 2009 (no longer available) Lucas McDonnell provided 6 signs that your Knowledge Management strategy could be in trouble. I have added 4 more.Image from wikimedia commonsLucas’ 6 signs are as f […]

Nick Milton wrote a new post, What it really means when people say "I don't have time for KM", on the site CYBERCASEMANAGER ENTERPRISES 1 week, 6 days ago

Very often people will say to you “we don’t have the time for Knowledge Management”. But what does this really signify?Image by on Paul Downey on Flickr”We are busy” they might say; “We have lots of real project […]

Nick Milton wrote a new post, More on learning from success and failure, on the site CYBERCASEMANAGER ENTERPRISES 1 week, 6 days ago

Here is a useful boston square on learning from success and failureI blogged earlier this month about “Win or lose, you should always learn”. However the learning strategy you employ depends very much on whether […]

Nick Milton wrote a new post, What is the limit to KM's value delivery?, on the site CYBERCASEMANAGER ENTERPRISES 2 weeks, 3 days ago

Why is knowledge management not infinitely valuable? It’s because the value it delivers cannot exceed the “Cost of not-knowing”See text for explanationI was asked a question a few years back by someone […]

Nick Milton wrote a new post, The moment KM was born – a story, on the site CYBERCASEMANAGER ENTERPRISES 2 weeks, 4 days ago

This is a reprise from the archives – a story of when KM was launched at British Petroleum through an early meeting of supporters and enthusiasts.It’s an extract from my book Performance Through Learning […]

Nick Milton wrote a new post, 7 potential business drivers for Knowledge Management, on the site CYBERCASEMANAGER ENTERPRISES 2 weeks, 5 days ago

As part of our Global Knowledge Management Surveys in 2014 and 2017, we asked our respondents about the business imperatives which drove them to invest in Knowledge Management. This is what they answered.The […]

Nick Milton wrote a new post, The two chambers of the KM heart, on the site CYBERCASEMANAGER ENTERPRISES 2 weeks, 6 days ago

The heart of KM keeps knowledge flowing, and that heart has two chambers. Image from wikipediaYou can think of the organisation as a body, and knowledge flowing round the organisation like blood flows round a […]

Nick Milton wrote a new post, 6 principles of KM communication, on the site CYBERCASEMANAGER ENTERPRISES 3 weeks ago

Implementing Knowledge Management is a change process, and change involves communication.Interpersonal communication, by Bovee and Thill, on FlickrUnder CC licenseLast week we discussed 5 tools to change hearts […]

Nick Milton wrote a new post, The 5 tools to change the KM culture; one heart and one mind at a time, on the site CYBERCASEMANAGER ENTERPRISES 3 weeks, 3 days ago

It’s an old saying; How do you change hearts and minds? One at a time! This updated reprise from the archives explains how this works for Knowledge Management. The road of life twists and turns by AndYaDontStop […]

Nick Milton wrote a new post, What is the core objective of Knowledge Management?, on the site CYBERCASEMANAGER ENTERPRISES 3 weeks, 4 days ago

What is the purpose of KM? Why do we do it? What is it’s core objective?This is a subject worth exploring. If we are 100% sure about why we need, or why we do, KM, then we can be clearer about what sort of KM we […]

Nick Milton wrote a new post, What KM training strategy does an organisation need?, on the site CYBERCASEMANAGER ENTERPRISES 3 weeks, 5 days ago

What KM training will your organisation need as you go through the KM journey?KM training in ChinaKnowledge management Training is part of any KM implementation, but there is no one-size-fits-all KM Training […]

Nick Milton wrote a new post, Where are the non-US/UK/Aus thought leaders in KM?, on the site CYBERCASEMANAGER ENTERPRISES 3 weeks, 6 days ago

Lists of KM thought leaders historically tend to be USA-dominated. Who have we missed from the rest of the world?I published a blog post 5 years ago entitled “KM thought leaders – are they REALLY all from the […]

Nick Milton wrote a new post, The 3 different types of knowledge, and how they are managed, on the site CYBERCASEMANAGER ENTERPRISES 4 weeks ago

There is more than one type of Knowledge, and KM needs to decide which type requires the main focus and effort.Both linguistically and philosophically there is more than one type of knowledge. This is important, […]

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