Nick Milton

Tacit knowledge is shared and captured through the interaction of people and teams, and facilitation is key to effective interaction.Facilitation is one of the Key skills of the Knowledge Manager. The vast […]

The Knowledge Engineer is a key role in any KM system where knowledge needs to be computer-readable Engineer by on Roddy Keetch on FlickrThe Knowledge Engineer is the key role in any Knowledge Management program […]

We hear a lot about communities of practice and social networks in Knowledge Management, but we should not lose sight of the other dimension of the knowledge equation – the work teams.Image from wikimedia […]

The short-term/long-term balance is critical in KM. The business of KM is long term culture and behaviour change, but the company will have no patience for the long term, if you do not deliver benefits in the […]

In the embedded video below you can find 10 case studes which illustrate the value delivered by health librarians, who are a main component in the KM systems used in the UK National Health Service.The video is […]

Knowledge management delivers maximum value when applied to high value knowledge, to support high value decisions, and in areas where that knowledge is otherwise at risk of being lost. A typical high value area […]

Social and organisational learning is so easy that even ants can do it, and we can learn from the principles they apply.Leafcutter ant trail by Jasper Nance on flickrIf you look at an ant trail from the nest to a […]

2 years ago I posted an article where I suggested that a KM strategy based on “finding better knowledge” was more valuable than a strategy based on “better ability to find knowledge”. Now we have a figure for how […]

I was reflecting recently after a major lessons capture exercise from a multi-million Euro project of the benefits of this sort of reflective team learning.  It struck me that there are actually 6 areas of b […]

It is increasingly common to combine KM with another discipline, for example Knowledge and Information Management (KIM) or Knowledge and Innovation. Recent survey data suggests that this may create differences in […]

If you want someone to buy something, they need to be convinced that it is worth the investment. If your product is a good one, then you can convince people by letting them try before they buy.That’s why Apple […]

Heuristics, or “rules of thumb” are how many decisions get made. Here’s how KM can support this. N44 rule of thumb by Timothy Valentine on FlickrIn the seminal book “Working Knowledge”, Larry Prusak and Tom […]

Results from the Knoco 2020 global survey of Knowledge Management seem to show that the use of Communities of Practice is in decline.Every three years since 2014, knoco has conducted a global survey of Knowledge […]

The Knoco 2020 Survey of KM is about half way through its open period for accepting contributions. We have some early findings, and your own contribution is still very welcome.The Knoco 2020 survey of knowledge […]

You are invited to take part in the 2020 global KM survey – the latest in a triennial series of surveys of knowledge management practices and results.As a thank-you we will give you a free copy of the results f […]

People will engage with KM if the benefit to them outweighs the cost. Here are 20 ways to tip the scales in favour of Benefit. Balance scale, by winnifredxoxo on FlickrAt a purely individual level, people will […]

There are three main types of KM roles in an organition; the business roles with a KM focus, the KM roles with a business focus, and the central roles . The business roles are focused on the business outcome w […]

If you want people to find your needle, don’t put it in a haystack. And if you want people to reuse your knowledge, but it somewhere where it can easily be found.One of the companies we work with collects […]

What are the business metrics where Knowledge Management has delivered value? This is one of the questions we addressed in our recent survey of Knowledge Management, and the results are very interesting.  527 of […]

It’s always insightful to read a CEO’s view of KM. Here’s one that might surprise you. One of the more interesting essays on Knowledge Management in the mid 1990s was written by John Browne (now Lord Browne of […]