Nick Milton

In Knoco, we very often have clients contact us and ask something like “do you have any examples of successful Knowledge Management in the Canadian farm machinery manufacturing business? The answer to such a […]

There are some circumstances where re-using captured knowledge is helpful, but many more where a conversation with an experienced person is a better option.I have referred a few times in this blog to a very […]

A popular post from the archives – the 4 legs on the KM tableImage from wikimedia commonsIt’s very easy to develop an unbalanced perspective on Knowledge Management, especially when we work closely with the topic, […]

It has been fifteen years since I wrote my first solo KM book, “Knowledge Management for Teams and Projects”.I reproduce below the final chapter, that attempts to summarize the main conclusions for three groups of […]

From our global survey, the reasons why 18 organisations gave up on KM, and how to stop this happening to you.One of the questions in our 2014 and 2017 Global Survey of Knowledge Management asked about the current […]

A large proportion of your organisational knowledge is never written down, and is often too complex or too contextual to transfer in written form anyway. If you need to find this knowledge, you need find the […]

Once KM is in place, to keep it in place you need a Knowledge Management Policy.This picture by unknown author is licensed under CC BY-SAOnce you get past the early years of implementing Knowledge Management, […]

There are many people who really don’t like the term Knowledge Management, and would much rather use some other terminology. But logically, these two words go together. There is a common view that the term […]

Knowledge Management case studies are often from the manufacturing, projects, operations or service world. However Knowledge management can be applied to any business activity. In this reprise from the archives, […]

What do companies around the world identify as their primary KM strategic approaches?  This was another area we wanted to explore in our two global surveys of Knowledge Management.One of the questions in our […]

Creativity is a processWe often struggle with innovation and creativity in organisations; assuming you need a sprinkling of lone creative geniuses – a few “Steve Jobs-type” people – to make new breakthroughs.This […]

If knowledge can be seen as an asset, then knowledge management can learn from asset managementISO 55000 defines Asset management as the “coordinated activity of an organisation to realize value from assets”. In […]

Here is another in our series of success stories quantified benefits, this time from Continental. The Tyre manufacturer Continental has a number of Knowledge Management initiatives under way, includingThe […]

The size of KM teams depends on the size of the organisation, and the maturity of the KM program.Yesterday I talked about the need to put your A-team onto the KM implementation program, and discussed some of the […]

Introducing Knowledge Management to an organisation is a process of massive disruption and change (or at least it should be!). You need your very best team on the job.Image by Joe Haupt on FlickrOne of the most […]

Knowledge Management, if applied within an organisational process such as a project management structure, needs to be closely linked with the other disciplines within the project. Three of the key interactions are […]

It seems every country around the world wants to be a Knowledge Economy. Yet why do so few of them seem to want to invest in Knowledge Management?A knowledge economy is one where  knowledge resources such as […]

If a start-up is successful, it needs to think about Knowledge Management from the beginning – not because KM is important at the beginning, but because without KM it could really struggle to scale up. At the […]

In a post from 2009 (no longer available) Lucas McDonnell provided 6 signs that your Knowledge Management strategy could be in trouble. I have added 4 more.Image from wikimedia commonsLucas’ 6 signs are as f […]

Very often people will say to you “we don’t have the time for Knowledge Management”. But what does this really signify?Image by on Paul Downey on Flickr”We are busy” they might say;  “We have lots of real project […]