Nick Milton

Here is a useful boston square on learning from success and failureI blogged earlier this month about “Win or lose, you should always learn”.  However the learning strategy you employ depends very much on whether […]

Why is knowledge management not infinitely valuable?  It’s because the value it delivers cannot exceed the “Cost of not-knowing”See text for explanationI was asked a question a few years back by someone […]

This is a reprise from the archives – a story of when KM was launched at British Petroleum through an early meeting of supporters and enthusiasts.It’s an extract from my book Performance Through Learning […]

As part of our Global Knowledge Management Surveys in 2014 and 2017, we asked our respondents about the business imperatives which drove them to invest in Knowledge Management. This is what they answered.The […]

The heart of KM keeps knowledge flowing, and that heart has two chambers. Image from wikipediaYou can think of the organisation as a body, and knowledge flowing round the organisation like blood flows round a […]

Implementing Knowledge Management is a change process, and change involves communication.Interpersonal communication, by Bovee and Thill, on FlickrUnder CC licenseLast week we discussed 5 tools to change hearts […]

It’s an old saying; How do you change hearts and minds? One at a time! This updated reprise from the archives explains how this works for Knowledge Management. The road of life twists and turns by AndYaDontStop […]

What is the purpose of KM? Why do we do it? What is it’s core objective?This is a subject worth exploring. If we are 100% sure about why we need, or why we do, KM, then we can be clearer about what sort of KM we […]

What KM training will your organisation need as you go through the KM journey?KM training in ChinaKnowledge management Training is part of any KM implementation, but there is no one-size-fits-all KM Training […]

Lists of KM thought leaders historically tend to be USA-dominated. Who have we missed from the rest of the world?I published a blog post 5 years ago entitled “KM thought leaders – are they REALLY all from the […]

There is more than one type of Knowledge, and KM needs to decide which type requires the main focus and effort.Both linguistically and philosophically there is more than one type of knowledge. This is important, […]

Rated the number 2 Knowledge Management authority by Agilence, the social authority ranker.Second only to the legendary Stan Garfield (congratulations Stan)

The Experts can sometimes be resistant to KM, seeing it as a threat or a burden, with little personal reward. How can we address this?Image from wikimedia commonsMany clients we speak to are having real problems […]

People often make a big thing about learning from failure, but learning from success is just as important, and can often be overlooked.Crossroads by Chris Potter on Flickr and stockmonkeys.comThe impetus to […]

Is KM a Science? Is KM a Philosophy? No – it’s a Management Discipline. And here is why that is a useful viewpoint.I have met many people over the years who treat Knowledge Management as something entirely unique […]

Confirmation Bias is one of the most pernicious cognitive biases, and is a major challenge to Knowledge Management. See it in action below.Confirmation bias is a powerful cognitive bias, which means that […]

The default approach to managing knowledge which many companies use, is to keep knowledge in people’s heads, and to move the knowledge where it is needed by moving the people, not by transferring the k […]

There is no one-size-fits-all solution for knowledge transfer, because not every transfer context is the same.  However we can look at four main classes or types of knowledge transfer, by looking at the […]

Some companies make things, some do things, some maintain relationships. Process companies, Product companies, Client companies – different focus, different business, different approach to KM. OK, so that is an […]

Knowledge management is a large and complex field, covering many elements, and applied in many different ways (see my blog post on 50 shades of KM for example). However there are a small number of Knowledge […]