Nick Milton

There are two primary types of knowledge which we tend to manage – Know-How and Know-What. Of the two, Know-how is more the natural focus for KM.The Knowledge Management arena is a very confused place to be, and […]

This post is an analysis of a KM role description, taken from a recent job vacancy, identifying the core elements of a strategic KM leadership role.This Photo by Unknown Author is licensed under CC BY-SA-NCThe job […]

In this job advertisement, found on LinkedIn, we find an example of quantified value delivery from KM.Image from wikimedia commonsThe job advertisement, posted a week ago, is for a “KM Manager” for Shell, based in […]

A recent article from HBR identifies three reasons why people don’t share knowledge. Image from meco 6925 on FlickrThere are many reasons why people don’t seek or share knowledge; the 3 most basic being that they […]

AAR is a quick and simple but powerful KM process. Here are 11 rules for AAR success.After Action Review (AAR) is one of the most basic Knowledge Management processes – quick, simple and powerful when used well, […]

Is KM change better seen as top-down, or bottom-up? The answer is Neither; it’s side to side.Lighting a prescribed fire, from nps.govThanks to Steve Dale for alerting me to this post from Digital Tonto entitled […]

When beginning with KM, don’t start with the How; start with the What.We frequently find that when people start thinking about Knowledge Management implementation, they start thinking about the solution first. […]

According to one expert, people are either Rocks or Sponges when it comes to learning. The most powerful thing that leaders can do to help Knowledge Management succeed is to drive that desire to learn as part of […]

What’s the link between Innovation and KM? Are they opposites? Are they the same? Are they two sides of the same coin? This post from the archives explores the relationship between the two.Innovation Chalkboard b […]

Is your Knowledge Management framework reactive, or proactive? And what’s the difference?Let’s look at two ways in which you can develop a KM approach of KM Framework. Let’s call them reactive, and […]

The organisation, findability and access to documents is part of KM, but by no means all.There is a strong tradition of document management within the KM field, and this is a very good thing. Some of an […]

KM behaviours can be influenced quite easily by two simple questions from line managementImage from wikipediaI posted on Monday about “What’s in it for me” in KM, and how implementing Knowledge Management relies […]

A visit to an Electricity Substation got me thinking about how Knowledge and Electricity are alike, and how the electrical power grid of a country can form an analogy to the Knowledge management framework of an […]

Knowledge Management will work in an organisation when there is something of value in it for the people involved.WIIFM by Nathan Stephens on FlickrThis is what we call the “principle of local value” – the WIIFM […]

“The thread through the labyrinth” is a metaphor for allowing others to follow our steps safely. This is what Knowledge can do. German cave diver holding line, by Hossam El-Hamalawi on FlickrWhen Theseus […]

There are five key skills you need on a KM team, no matter what sort of organisation you are.Image from ROverhate (pixabay.com) via needpixImplementing Knowledge Management needs attention to many things – to […]

In some settings, winning by eliminating mistakes is the best strategyImage from wikimedia commonsWimbledon fortnight has started in the UK – the two weeks of the year when the TV schedules are taken over by […]

So far, Knowledge Management has largely been a Big Company game, but this is changing.This is another conclusion from the Knoco Knowledge Management survey, and is neatly illustrated in the bar chart shown here. […]

The bigger a community of practice is, the more value it delivers. At least according to our KM surveys. Knoco conducted two major surveys of knowledge management programs in 2014 and 2017, collecting in total […]

In a great blog post, Seth Kahan shares 7 lessons on KM change programs In the post from 2009, Seth talks about leading KM change at World Bank, and contrasts his first KM initiative (which failed) with his s […]