Nick Milton

When marketing KM internally in your organisation there are 3 market segments you need to understand.To a large extent, the Knowledge Manager is a salesperson, selling the concept of KM to an organisation.Every […]

Innovation happens only when inspiration hits the receptive mind. You can’t manage inspiration, but you can manage receptivity. Image by Ronda Del Boccio, on FlickrAll knowledge creation activities are based […]

The two Knowledge Management strategies of Socialisation and Codification (sometimes called Connecting and Collecting) are often seen as polar opposites. They aren’t. Image from wikimedia commonsConnecting and […]

Implementing Knowledge Management into an organisation will not happen accidentally. It happens by a deliberate decision. Or rather, it happens by a series of decisions.Very few CEOs will wake up one morning and […]

I blogged a while back about the role of the expert in KM. Here is a new article that explains this role in the customer service world.Hello my name is Expert 2, by Graham Lavender, on FlickrIn my post “what do […]

Last week I launched an online survey of planned uses for the new ISO KM standard: ISO 30401:2018. Here are the results of that survey. The survey was announced on this blog, on Twitter, and on LinkedIn (where it […]

In conversation with a Knowledge Manager last week, I was reminded of a trap that Knowledge Management teams can fall into if they are not careful. Photo by Howard Lake on FlickrIn this organisation, the KM team […]

Every community of practice should have a charter, but what does a good charter look like?Image from wikimedia commonsOne of the main success factors for a community of practice is a charter.A charter is a […]

The Knowledge Owner has 2 main aspects to their role, as described below.One of the key tenets – probably the foundational tenet – of Knowledge Management is that Knowledge is an asset to an organisation, and must […]

If you are in a line of work where you can’t measure performance, then you are going to find it difficult to introduce effective Knowledge Management.Knowledge Management is a systematic approach to organisational […]

Technology is not the main issue in Knowledge Management today, according to available data.Results from the free Knoco online surveyHere in Knoco we have been taking the pulse of Knowledge Management for many […]

Or conversely, how ignoring little problems might lead to big ones.I read an interesting article a while ago, by Matthew Parris in the Times (subscription only, I am afraid).Matthew based his article on the […]

It looks like there is quite a lot of interest in ISO 30401, the ISO management systems standard for Knowledge Management. This blog post gives you the results of a recent poll, and the chance to submit your own […]

If we want to succeed in Knowledge management, we need to learn from both successes and from failures. Murray Jennex’s 2005 book Case Studies in Knowledge Management contains an instructive failure study by Chan a […]

Stick with me on this one – it’s a quirky story from New Scientist magazine but there are some interesting learnings here for any Knowledge Manager.Henry Astley was the US Expert on frog jumps.Working in a lab in […]

Did you know that the biggest risk to your Knowledge management program is internal reorganisation? Here is how to protect against this risk. The graph above is taken from our Knowledge Management survey – a […]

The difference between knowledge and information can be summed up in this phrase.Do you know the saying “I am better informed, but none the wiser?  It effectively means “I have extra information but do not know […]

Learning from your own experience is a preferred option only when the cost of those experiences is low.Anyone can learn from experience. Even my dog learns from experience.Three times she has tangled with an […]

Individual bits of learned knowledge need to be synthesised into a common understanding. Synthesis [critical thinking skills] by Enokson, on FlickrKnowledge is incremental – it arrives as discrete learnings from […]

One of the arguments against the term “Knowledge Management” is that knowledge is an intangible and cannot be managed, therefore “Knowledge Management” is an oxymoronPhoto from FlickrIt wasn’t Einstein that said […]