Nick Milton

When KM implementation is over, the KM team still has a job of work to doImplementing Knowledge Management is a long project of culture change, and the introduction of a new management framework (roles, processes, […]

If you outsource knowledge work, make sure the contract requires the contractor to have KM in place. Contractors review plans, by US Army Corps of Engineers, on FlickrA few years ago I was running a multi-day […]

The “Designing Buildings” wiki is a nice example of managed industry knowledgeThe Designing Buildings Wiki, pictured below and explained above, is a wiki for the construction industry.It is active – with 5 […]

A common question when implementing Knowledge Management  – should your KM team leader, or CKO, be an internal appointment, or should you look externally to fill the role?There are advantages and disadvantages to […]

In the early stages of Knowledge Management – even when you are still drafting the Strategy – you may need to deliver a “Proof of Concept” exercise.Proof of?, a photo by katmeresin on Flickr.This is a small […]

If Knowledge Management is “all about people”, then the best skills for a knowledge manager are people skills.I was reading a Linked-in discussion recently on the skills and qualifications (other than KM skills) […]

Here are some interesting videos from Interpol on their approach (Project Stadia) to develop and share lessons and good practices on Event Security. As this site explains”With our global network of experts, […]

This post is a reprise from May, 2009 – nearly 10 years ago.  I thought it was worth digging it out again as there are some interesting ideas in here.Lewis & Clark, a photo by Timothy Tolle on Flickr.It’s an i […]

There are three common styles of knowledge flow that you can see in organisations. We can call them centre-out, out and in, and multiflow.In our picture here, the red dots are the central group of experts, the […]

Knowledge has a half-life, and therefore an expiry date. This is the intriguing premise behind a new book by Sam Arbesman, called “the half life of facts”. The book, described in the video below, focuses […]

In today’s rapidly changing world, the speed at which your organisation learns can be a competitive advantage.Spitfies and Bf109 Dogfight, by Adam Purves on FlickrThe world is changing, and the rate of change is […]

If you do not capture knowledge in an atmosphere of respect, you will often not capture knowledge at all. Anonymous Unknown author [CC BY-SA 4.0 (https://creativecommons.org/licenses/by-sa/4.0)]I blogged last […]

I posted on this blog 5 years ago on the topic of KM career paths, and suggested the following model for career progression within KM, at least within a larger organisation.Image from wikimedia commonsKnowledge […]

Produced by KM4 Health, the video below is a really good basic introduction to KM in healthcare

“This time it’s different” can be the four most costly words in project knowledge management, if they are used as a reason not to learn from the past.Albert Einstein’s definition of insanity was “doing the same […]

Here’s a really great video on a small organisation operationalising a lessons learned processThe organisation is Boulder Associates, an Architect and Design firm with a couple of hundred staff working out of a […]

It is part of the human condition to deny our mistakes, but that makes it hard for us, and for our organisations, to learn.make no mistake, a photo by Meshl on Flickr.I can recommend a really interesting book […]

There are two approaches you can use to KM – a supply-driven and a demand-driven approach, Which works best?JIT clock from pixabay”Just in time” knowledge transfer is transfer driven by Demand, and by Pull. […]

Army learning is not just about fighting battles – here’s an example from disaster responseMarines hand out rations in Haiti, by Marines Relief, on FlickrIn 2010, the US Army was called in to provide humanitarian […]

Are you learning lessons, or losing lessons?Kizar [Public domain], from Wikimedia CommonsA Lesson is an Investment It might take a project team of 10 people, one day to create, through facilitated discussion, ten […]