Nick Milton

Why is it that so many KM implementations never seem to learn the lessons of the past?George Santayana quote by Mel_DJ on FlickrWe know by now what makes KM work. We know the 7 secrets of success for KM, and the 7 […]

KM can support the approach of “modularised standardisation”Cargo Truck by Brickset on FlickrI wrote a blog post a few years ago about the powerful synergy between Knowledge Management and standardisation.  […]

Are there any parts of KM support you can outsource? If so, which parts?You have a successful Knowledge Management program under way. All is going well, but you are under increasing pressure with requests from the […]

Implementing technology alone is often a reason for KM failure, and here’s a prime example.Grochim [CC BY-SA 3.0 (https://creativecommons.org/licenses/by-sa/3.0)], from Wikimedia CommonsOne of the early successes […]

Here is another review of Knowledge Management salaries from various salary-comparison sitesSee similar posts from 2018, 2016, 2014, 2012From Glassdoor we see an average salary of £46k (US$60k) and a range from £ […]

Public organisations can learn from the coastguard when it comes to getting wide scale input to lesson learningUS coastguard units train on Lake Ponchartrain by  Coast Guard on FlickrAny public organisation, e […]

In this blog post I want to contrast two software systems, the Lessons Database, and the Lessons Management System.Lessons Leaned. Sure, by Mike Licht on FlickrThere are two types of Lessons Learned approaches, […]

This is a story I have reposted a couple of times, because its so uplifting to read of a World Leader who values Knowledge so highly.Image from wikimedia commonsThe text below is taken from the outstanding book […]

There is a strong argument that the purpose of Knowledge Management is decision support. But which decisions should KM support?Peter Senge tells us that Knowledge is the ability to make effective decisions, and […]

KM can add purpose to internal benchmarking, by using it to drive knowledge sharingImage from wikimedia commonsMany commercial organisations track internal KPIs.  They publish league tables of the different […]

This post contains quotes from KM teams about building a communication strategy to support KM implementationKM is a change program, and Communication is one of your most  levers in delivering change. Every KM […]

In KM – do you “let a thousand flowers bloom”? Or is your garden more planned that that?Image from wikimedia comonsOne of my favourite sayings is that if knowledge is organic, KM is gardening.  And as all […]

Struggling to get traction with senior managers for your Knowledge Management initiative? That’s partly because they don’t know how much the organisation’s knowledge is worth.Show me the money, by Alan / Falcon […]

There are at least 7 ways in which Knowledge Transfer can fail. Here are 7 of the most common. I am sure you can suggest others.This post is inspired by this article by John F. Mahon and Nory B. Jones, authors of […]

It struck me recently that this blog is now 10 years oldtenth birthday cake, by normanack on FlickrThe first ever post was in January 2009, and since then I have written 2500 posts – an average of about one per […]

One in a series of 100 posts about KM roles and role descriptions, here are 14 tasks for a Knowledge ManagerTumyra Byron, Knowledge Operations manager, USAFCourtesy of Rob Dalton, and reproduced from this page on […]

As a project learns, it goes through 4 stages (see Donald Rumsfeld)I blogged yesterday about the need for knowledge transfer between a project and an organisation.This post goes a little further, and talks about […]

Projects and the wider organisation are linked in a Knowledge-handling cyclePlease note, in this article you can replace the word “project” with “department” or “division” or “team” or “office” throughout. The […]

If you want to keep your job as a knowledge manager, then ensure you are directly supporting the front line staff. Being a Knowledge Manager is a precarious place to be, until KM is fully embedded. Any major […]

I think it is well established that introducing Knowledge Management is an exercise in culture change, but can KM itself change culture?In this summary of findings from an Oxford Review research study, the answer […]