Nick Milton

Knowledge Management is fully embedded when refusing to do it is not an option.Let me give you an analogy, from the world of Safety. A couple of years ago I was conducting knowledge management exercises at a gas […]

KM Governance on its own is like a half-built bridge. It gets you nowhere.Half built bridgecc-by-sa/2.0 – © David Lally – geograph.org.uk/p/2266263KM governance is a crucial part of KM, and much of the new ISO […]

There are a few cases where Knowledge management is not needed in an organisation, and where the organisation need not bother with KM.Image from geograph.org.ukThese are as follows.When you have a monopoly, so […]

How urgent is learning in your organisation?Image from wikimedia commonsWhen I give my Knowledge Management Training courses, I start proceedings by presenting three stories from organisations who are doing […]

How much of your project spend should be on KM?image from wikimedia commonsThat’s an interesting question, and one way to answer it is to look at the value of the knowledge in proportion to the value of the […]

Thank you for your support for this blog in 2018 – here is a review of the year, and our Top 10 posts from 2018. More posts will follow in 2019Support for this blog has been fairly steady during 2018, although […]

Image from wikimedia commonsThis blog is taking an end-year break.Happy Holidays to all our readers; normal service will be resumed in January

All the time we hear managers saying “we want a search engine as good as Google”. Here are 5 reasons why you can never even get close.Image from wikimedia commons Google is the yardstick for search, and managers […]

Here is a reprise from the archives – a post primarily about the illusion of memory. The story here from Chabris and Simons raises some disturbing issues about the trustworthiness of tacit knowledge over a long […]

An interesting Forrester blog highlights some of the risks of process automationimage from wikimedia commonsWe live in a world where automation is beginning to impact knowledge work, in the same way that it […]

McKinsey is one of the leading Knowledge Management organisations in the world. Here is how they got there.Image from wikimedia commonsI have referred to McKinsey a few times on this blog, describing their […]

KM can be addressed in two ways – managing the container in which knowledge is carried (the people or the documents) or managing the contents held in that container.Image from wikimediaI blogged last week about […]

Communicating KM to the business requires using business terms, not KM terms.Knowledge Management is not an end in itself, it is a means to an end, and the end is a more efficient, effective and productive […]

Is anonymity a good thing in online organisational (in-company) knowledge sharing forums? I suggest it is not, and my reasoning is below. Public domain image from SVGWhen you first set up knowledge sharing […]

Fuzzy statements in lessons learned are very common, and are the result of “the curse of knowledge”Fuzzy MonsterClip art courtesy of DailyClipArt.netI blogged yesterday about Statements of the Blindingly O […]

The curse of knowledge is the cognitive bias that leads to your Lesson Database being full of “statements of the obvious”There is an interesting exercise you can do, to show how difficult it is to transfer […]

Lesson learning, though a simple idea, faces many barriers to its successful deployment. Here are 14 of them.I posted, back in 2009, a list of 100 ways in which you could wreck organisational lesson-learning. […]

The whole purpose of community is enabling people to help each other.Vkw.studiogood [CC BY-SA 4.0], from Wikimedia CommonsThe primary vision of Community is a group of people who help each other.  This might be […]

There is a common fallacy, that creating a SharePoint site creates a community of practice. In reality it seldom does.Photo © Oxymoron (cc-by-sa/2.0)I posted a couple of days ago about why some Communities of Pr […]

It’s always good to cross-check our KM programs against lists of failure and success factors. Here are two pretty comprehensive lists.Two of the most popular posts on this blog are”Top 7 tips for Knowledge […]