Nick Milton

 Knowledge Management roles and accountabilities are one of the four legs on the KM table, but receive comparatively little attention. They seem to be a bit of a “blind spot”. In our consulting work, we find t […]

You know how quickly you can zoom into your house on Google Earth? Can you zoom into your organisational knowledge just as easily?You can browse to your house very quickly on Google Earth.First you find your […]

Here are 4 reasons why stories can be a very powerful way to share knowledge.I often use the US Wildland fire lessons center as a great example of knowledge sharing. Their portal contains lessons, advice, a blog, […]

Incrementalism will not work as a way to introduce Knowledge Management. KM is a mindshift – a giant leap – not a series of small steps.One giant leap by Vivobarefoot on FlickrIncrementalism is a method of […]

Your knowledge store should support people who browse as well as people who search. It should be like a shopper-friendly supermarket.Image from wikimedia commonsSome shoppers know exactly what they want. They walk […]

Why do we hear so much about Content Management in Knowledge Management, and so little about Conversation Management? Image from wikimedia commonsCC licenceAttribution Dean Calma, IAEAHappy New Year to all readers […]

As my last blog post this year, please find below a presentation I gave last month to CIEDO in Barcelona. Many thanks to CIEDO for inviting me to the conference, which was extremely interesting. I was honoured to […]

 I blogged earlier this week about the KM accountabilities for project managers. Here is the counterpart – the KM accountability for the knowledge domain owners.There are two dimensions to KM within a project […]

It is becoming increasingly common to appoint your CKO internally, from within the organisation. A common question when implementing Knowledge Management  – should your KM team leader, or CKO, be an internal ap […]

 In a project based organisation, project managers bear much of the accountability for KM within the projects. There are two dimensions to KM within a project based organisation. These areKM within individual p […]

The risk of loss of the status quo can be a powerful disincentive for change, and can be a powerful factor working against knowledge management implementation.There is a very apt quote from Machiavelli (The […]

Knowledge Management has been a key factor in easing the demographic gap as older retiring oil-sector workers gave way to younger counterparts.Royalty-free image from PixabayAt the beginning of this century, the […]

The difference between Knowledge Sharing and Knowledge Management lies in three words – systematic, routine, strategic.Quite often we find clients who don’t like the term “knowledge management” and prefer […]

Internal company search seldom works as well as Google, because so few people optimise the findability of their content.Image from Wikimedia commonsPeople often cite Google as the gold-standard in search, but […]

The surge in remote working triggered by Covid lockdowns is exposing the need for Knowledge Management, especially when it comes to tacit knowledge.Image from wikimedia commonsThat is the argument of an […]

 Here’s how the Tata group uses KM as a core pillar of their group-wide excellence modelImage from wikimedia commonsThe Tata Group is an Indian multinational conglomerate, and one of the biggest and oldest […]

It’s not often you see Knowledge Management mentioned in the annual report of a large organisation. Here’s why it’s in the Rolls Royce report. image from wikimedia commonsCompany annual reports are documents that […]

 Knowledge changes, and knowledge of some topics changes faster than others. This has massive implications for knowledge management.Image from wikimedia commonsKnowledge is not static. It changes and develops […]

In 2006, the World Health Organisation published a regional KM strategy for Health in Africa. This suggested approach for developing a regional KM strategy could potentially be used in other political […]

 Here’s a great example of a Knowledge Asset created to fill a critical knowledge need.Sometimes a KM team needs to take the lead in creating (or facilitating the creation of) a knowledge asset to fill a […]