Nick Milton

The video below is a product of the Olympic Games Knowledge Management program, as part of their methodology for transferring experience from one organising committee to another.The 27-minute video is introduced […]

If leaders are to empower their knowledge workers, they have to let go of “always having the answer”Image from wikimedia commonsThe book “It’s Your Ship: Management Techniques from the Best Damn Ship in the Navy” […]

Let’s collaborate by Ron Mader on FlickrCollaboration is one of those words that is often taken as being overwhelmingly positive, and something everyone should do. But is it?With the exception of France, where a […]

 In the video interview below with  Santhosh Shekar, my Australian colleague Ian Fry talks about lesson learning in the Australian emergency services, both on the recent Bush Fires, and also during the Covid p […]

 Improved access to documents is the second-most common strategic approach to KM. How is this improved access delivered?A question in our 2017 and 2020 surveys asked respondents how explicit or documented k […]

This week I have been blogging about the challenge of revolutionising the productivity of the knowledge worker; the challenge which Peter Drucker set for us.The lean working environment for the manual worker […]

Over the last two days I have blogged about the challenge of revolutionising the productivity of the knowledge worker, which Peter Drucker set for us. We have looked at the division of knowledge labour, and the […]

Yesterday I blogged about the challenge to revolutionise the productivity of the knowledge worker, and how the first step was the division of knowledge. The second step is the automation of knowledge work. Image […]

This week I would like to upcycle a series of blog posts from 5 years ago about “revolutionising the productivity of the knowledge worker” – a challenge set for us by Peter DruckerImage from wikimedia commons […]

Any lesson learning system requires a method for escalating lessons. However escalated lessons may need to break through “knowledge bubbles”. How do we reconcile these two issues?Rainbow bubble by Lena on FlickrAs […]

Knowing when to stop KM implementation – to “declare victory” and stand down the implementation team – is as big a decision as starting KM in the first place. Image from wikimedia commonsI am a proponent of […]

In 2008 David Snowden published a landmark article on 7 KM principle, mainly focusing on the supply side of knowledge management. The post below, upcycled from 2012, aims to present similar principles from the […]

 HBR have published a case study showing the impact of simple structured knowledge sharing meetings. Although the article is entitled “how virtual teams can better share knowledge”, the study was held using face t […]

What does an organisation look like, when it is fully engaged with Knowledge Management? What will the After shot of the KM make-over look like?House Makeover, from wikimedia commonsIntroducing KM is an […]

Easier to share can mean harder to learnImage from wikimedia commonsA common mistake companies often make when it comes to setting up knowledge sharing systems is to make it as easy as possible for people to […]

In a learning organisation we are all learners, but over time each individual moves towards being a teacher as wellWhen an employee is very new to an organisation or to a topic, they are usually quite quiet in KM […]

My assertion is that Knowledge Management is actually really quite simple, but simple does not equate to easy.For all the tools and all the strategies and all the nuances and all the things that we to do […]

A vacancy has just been announced for a Knowledge Management Engineer in the central KM team at the European Space Agency, based in the Amsterdam/Leiden areaMore details […]

I presented this Boston Square last week to talk about 4 styles of knowledge transfer. Here’s how the KM team can help with each. The Boston Square looks at four modes of knowledge transfer within KM, […]

Here is an interesting video from the WHO about the use of various methods for debrief and the collection of new knowledge and lessons learned.  The video describes four types of review, which they apply to […]