Connect and Collect – the two parallel pathways in KM
I mentioned Connect and Collect in yesterday’s blog as being two routes for knowledge flow, so I thought I would expand on these two in today’s post.
These are the Connect route, and the Collect route.
The Connect route supports knowledge transfer through connecting people.
- In the Connect route, Knowledge is transferred through conversation – either face to face or electronically mediated.
- It can be supported by processes such as Peer Assist, Knowledge handover, knowledge exchange, knowledge markets, knowledge cafes, action learning, after action review, mentoring, coaching, and communities of practice.
- It can be supported by technologies such as collaboration tools, people-finders, community forums, webex, telephone and skype.
- The knowledge never needs to be written down; it can be – but it does not need to be, and knowledge can be transferred in tacit form.
- The Connect route is necessary for complex knowledge, advanced knowledge, deep skills, and highly contextual knowledge.
- The Connect route is a highly effective way to transfer knowledge, but very inefficient, as the conversation must be repeated for each knowledge user.
The Collect route supports knowledge transfer through collecting knowledge into documents.
- In the Collect route, Knowledge is transferred through documentation (“Knowledge capture”), through organisation and synthesis of that documentation, and through connecting the user with the documents, through search or through push.
- It can be supported by processes such as Retrospect, Lesson Learning, Interview, creation of Knowledge Assets, and Knowledge Synthesis.
- It can be supported by technologies such as portals, lessons management systems, search, semantic search, blogs and wikis.
- The knowledge is written down or recorded, and transferred in explicit form.
- The Collect route is ideal for relatively simple non-contextual knowledge which needs to reach a large audience, for knowledge that needs shelf life, for knowledge where no immediate user is available, and for knowledge which needs compiling and processing (such as lessons).
- The Connect route is an ineffective way to transfer knowledge, as we can only write a fraction of what we know, but very efficient, as once that fraction is captured it can be reused a thousand times.