CYBERCASEMANAGER ENTERPRISES | Nick Milton | Activity https://cybercm.tech/members/knoco/activity/ Activity feed for Nick Milton. Fri, 17 Apr 2026 23:09:33 -0400 https://buddypress.org/?v= en-US 30 hourly 2 686c045c1fcea99f6594d395d508b36a Nick Milton wrote a new post on the site CYBERCASEMANAGER ENTERPRISES https://cybercm.tech/?p=109402 Mon, 29 Jan 2024 18:27:00 -0500 A KM conference for the diary – Dublin in June Check out the Dublin KM conference, planned for June this yearIt looks really interesting, with a great collection of speakers. Definitely one for the diary

]]> 278586dc52669856640a7139b1fb02aa Nick Milton wrote a new post on the site CYBERCASEMANAGER ENTERPRISES https://cybercm.tech/?p=85396 Fri, 10 Nov 2023 14:11:00 -0500 UNDP KM strategy Linked below is an excellent video on the 2022 KM strategy from the UN Development program. Good to see the focus on culture and networks.

]]> 842950f163658eac3ae4d108fe546c11 Nick Milton wrote a new post on the site CYBERCASEMANAGER ENTERPRISES https://cybercm.tech/?p=85209 Fri, 03 Nov 2023 08:30:00 -0400 Knoco 2023 survey results are available  The Knoco 2023 KM survey is now available, Follow the link below to order a free […]

]]> c74b0879d3fd392057f14cdbc8682212 Nick Milton wrote a new post on the site CYBERCASEMANAGER ENTERPRISES https://cybercm.tech/?p=85119 Sun, 29 Oct 2023 14:43:00 -0400 Lesson Learning in NATO (video)  Here’s a great video from NATO about their lesson learned capabilitySource here

]]> f68245f64cca6a778dacc4f3c2786a28 Nick Milton wrote a new post on the site CYBERCASEMANAGER ENTERPRISES https://cybercm.tech/?p=84557 Tue, 26 Sep 2023 10:18:00 -0400 RIP Larry Prusak  Sad news today that Larry Prusak, one of the founder figures of Knowledge Management, has died.In memoriam, here are some of […]

]]> 0495b5b7ab8613f13c613a7ef48ee3ad Nick Milton wrote a new post on the site CYBERCASEMANAGER ENTERPRISES https://www.cybercm.tech/?p=84401 Thu, 14 Sep 2023 12:55:00 -0400 Only a few days left for you to join the global KM surveyThere’s still a few days left for you to take part in the 2023 Knoco global survey of […]

]]> 71e1a467b2b0b5ae1c49dc1c45949ed3 Nick Milton wrote a new post on the site CYBERCASEMANAGER ENTERPRISES https://cybercm.tech/?p=84112 Mon, 04 Sep 2023 12:50:00 -0400 Don't forget to take part in the Knoco 2023 KM surveyDon’t forget to take part in the 2023 Knoco global survey of KM. We currently have 85 […]

]]> b8cb526ee30937d3dfab44c7a48167d9 Nick Milton wrote a new post on the site CYBERCASEMANAGER ENTERPRISES https://cybercm.tech/?p=83931 Mon, 21 Aug 2023 20:39:00 -0400 Please take part in the global KM survey You are invited to take part in the 2023 Knoco global survey of KM. What is this survey?This is a survey o […]

]]> e4c7cfb24703f3f830f03950ae330ed8 Nick Milton wrote a new post on the site CYBERCASEMANAGER ENTERPRISES https://cybercm.tech/?p=83793 Mon, 14 Aug 2023 11:18:00 -0400 Should you be able to time-write knowledge management activity? A common question from clients in professional services, legal or consulting firms, […]

]]> 74da95d13b1160a5cfbe9ea4659f1b0a Nick Milton wrote a new post on the site CYBERCASEMANAGER ENTERPRISES https://cybercm.tech/?p=83765 Thu, 10 Aug 2023 07:44:00 -0400 What's the size of your "knowledge footprint"? How far does your knowledge spread in your organisation? Image from wikimedia commons We are used to […]

]]> aa51bfa052d4823cc61b06bd42ec4e22 Nick Milton wrote a new post on the site CYBERCASEMANAGER ENTERPRISES https://cybercm.tech/?p=83493 Mon, 31 Jul 2023 11:53:00 -0400 The decision log as a KM tool A decision log can be a useful tool in learning, and as part of a KM system, provided to you log the right […]

]]> 16b89786afdb49f544b85b0dfa3f31a0 Nick Milton wrote a new post on the site CYBERCASEMANAGER ENTERPRISES https://cybercm.tech/?p=83407 Mon, 24 Jul 2023 10:27:00 -0400 KM's crucial question – "What would you do differently next time?" To learn from the past, we need to reflect on the past, and questions are crucial for […]

]]> cd31d150d982ba12e67fc81f37e38380 Nick Milton wrote a new post on the site CYBERCASEMANAGER ENTERPRISES https://cybercm.tech/?p=83295 Mon, 17 Jul 2023 10:49:00 -0400 The KM strategy map – a visual link between KM and strategy KM can be a crucial underpinning for business strategy. Here is a great way of showing […]

]]> 6c07505eb14c0347180507c018eacd77 Nick Milton wrote a new post on the site CYBERCASEMANAGER ENTERPRISES https://cybercm.tech/?p=83239 Tue, 11 Jul 2023 11:41:00 -0400 How knowledge drives performance There is a very close link between knowledge and performance, which is at the heart of any KM […]

]]> f52899460c65d08845822a66cd3d6301 Nick Milton wrote a new post on the site CYBERCASEMANAGER ENTERPRISES https://cybercm.tech/?p=83188 Tue, 04 Jul 2023 10:43:00 -0400 Communities of practice and the "long tail of knowledge" Part of the value of communities of practice is proividing access to the Long Tail of […]

]]> 4a424c78b715d6a936a207b100d089a5 Nick Milton wrote a new post on the site CYBERCASEMANAGER ENTERPRISES https://cybercm.tech/?p=83096 Tue, 27 Jun 2023 09:46:00 -0400 A different way to look at the Knowledge/Information divide The relationship between knowledge and information has always been problematical. Here […]

]]> 57579963560b1768a002fa55d82e34fc Nick Milton wrote a new post on the site CYBERCASEMANAGER ENTERPRISES https://cybercm.tech/?p=82947 Mon, 19 Jun 2023 10:43:00 -0400 How and why to embed KM processes into an organisation How can we embed Knowledge Management into the organisational process suite? One of the […]

]]> 5f2b5e5f47b3f177d3a42ec5ce144e35 Nick Milton wrote a new post on the site CYBERCASEMANAGER ENTERPRISES https://cybercm.tech/?p=82917 Wed, 14 Jun 2023 13:13:00 -0400 How to balance a global approach to KM with different divisional needs How can you implement a consistent approach to Knowledge Management, in a […]

]]> 4f966f2ffcef924b7b723e8b119f35a2 Nick Milton wrote a new post on the site CYBERCASEMANAGER ENTERPRISES https://cybercm.tech/?p=82472 Mon, 29 May 2023 10:54:00 -0400 How to raise the profile of KM through stories; Knowvember at Fluor corp. Fluor, the construction company, use the month of Knowvember” as an […]

]]> 4f904490b6ff0ddbf22018df6dcdddba Nick Milton wrote a new post on the site CYBERCASEMANAGER ENTERPRISES https://cybercm.tech/?p=82274 Mon, 22 May 2023 10:23:00 -0400 Why "learn before, during and after" is such a good KM model “Learning before, during and after” is one of the oldest models in KM, and still one of […]

]]> 31fea25084ac0939837081af1e1fc66e Nick Milton wrote a new post on the site CYBERCASEMANAGER ENTERPRISES https://cybercm.tech/?p=82202 Wed, 17 May 2023 12:24:00 -0400 5 ways in which KM can become embedded There are 5 ways in which KM can be embedded in an organisation. Some of these are more common than others, […]

]]> fc55970831121459739859afad862063 Nick Milton wrote a new post on the site CYBERCASEMANAGER ENTERPRISES https://cybercm.tech/?p=81974 Tue, 09 May 2023 12:37:00 -0400 The "KM ROI" question – a problem, or an opportunity? Your CEO comes to you and says “I like the idea of Knowledge Management, but you have to give me […]

]]> 1fbb6015f7f67a86e18b79e0e23b9185 Nick Milton wrote a new post on the site CYBERCASEMANAGER ENTERPRISES https://cybercm.tech/?p=81923 Fri, 05 May 2023 09:32:00 -0400 Details of the Webinar next Wednesday on the BSI guide to Knowledge ManagementYou can find a link to the Webinar announcement here and a button to […]

]]> 0760691e011cf84156375b52944ab641 Nick Milton wrote a new post on the site CYBERCASEMANAGER ENTERPRISES https://cybercm.tech/?p=81711 Tue, 25 Apr 2023 12:24:00 -0400 What are the outputs of the Knowledge workstream? Organisations that work with Knowledge need a Knowledge workstream as well as a Product/Project […]

]]> 9e102c1b36c96f9e16f78837afc93db5 Nick Milton wrote a new post on the site CYBERCASEMANAGER ENTERPRISES https://cybercm.tech/?p=81472 Mon, 17 Apr 2023 09:30:00 -0400 How knowledge is born – Observations, Insights, Lessons Knowledge is born in a three-stage process of reflection on experience; from observations, […]

]]> 54affa2196b4d0bd7941c43c48146300 Nick Milton wrote a new post on the site CYBERCASEMANAGER ENTERPRISES https://cybercm.tech/?p=81120 Tue, 04 Apr 2023 10:09:00 -0400 Storing project files is not the same as storing knowledge. You need to capture the hindsight  There is often an assumption that storing project […]

]]> 504fe4ac672263b4e2979a4895d26dc6 Nick Milton wrote a new post on the site CYBERCASEMANAGER ENTERPRISES https://cybercm.tech/?p=78645 Mon, 27 Mar 2023 11:03:00 -0400 How to measure the pull-based knowledge cycle Last month I described a “Pull cycle” for knowledge – let’s now look at the the measures we can […]

]]> 473632608206a78778dfd4c408ad5a53 Nick Milton wrote a new post on the site CYBERCASEMANAGER ENTERPRISES https://cybercm.tech/?p=78152 Mon, 20 Mar 2023 12:38:00 -0400 The value of jargon in KM – 50 words for snow. To be able to transfer subtleties of knowledge, we need subtleties of language. That’s where jargon […]

]]> 737b810df70875da7f35241bb296e194 Nick Milton wrote a new post on the site CYBERCASEMANAGER ENTERPRISES https://cybercm.tech/?p=77974 Mon, 13 Mar 2023 14:12:00 -0400 How to break the 4 generic barriers to Knowledge Management. There are only four generic barriers to KM. These are they, and all can be addressed.The […]

]]> ca50da9751153c2e3bb15ddc92e14f44 Nick Milton wrote a new post on the site CYBERCASEMANAGER ENTERPRISES https://cybercm.tech/?p=75580 Mon, 06 Mar 2023 11:19:00 -0500 The Battle of the Hedgerows – an example of rapidly-evolving bottom-up knowledge The story of the “Battle of the Bocage” is a great example of […]

]]> 3d9647480d7c77eaaa739a73b9bfcfa9 Nick Milton wrote a new post on the site CYBERCASEMANAGER ENTERPRISES https://cybercm.tech/?p=75228 Mon, 27 Feb 2023 11:49:00 -0500 How to deal with the shrinking half-life of knowledge Knowledge has a half-life, and that half-life is getting shorter every year.When John Browne […]

]]> cca5f3e4eb6a45af62647f1a01286c1b Nick Milton wrote a new post on the site CYBERCASEMANAGER ENTERPRISES https://cybercm.tech/?p=74927 Mon, 20 Feb 2023 12:05:00 -0500 How the best KM approach changes as a knowledge topic matures The way you manage knowledge that is very new and highly dynamic, is not the way you […]

]]> 06c9e86a4a6367259b5a07484079ede0 Nick Milton wrote a new post on the site CYBERCASEMANAGER ENTERPRISES https://cybercm.tech/?p=74664 Tue, 14 Feb 2023 15:15:00 -0500 Why don't we use THIS cycle as a Knowledge Management model? We are used to seeing pictures of knowledge cycles, but there is one cycle you never see, […]

]]> c8f517cb7fc7c18d84f854d2731d9bbf Nick Milton wrote a new post on the site CYBERCASEMANAGER ENTERPRISES https://cybercm.tech/?p=74365 Tue, 07 Feb 2023 09:28:00 -0500 3 reasons why "Knowledge Management" is a better term than "Knowledge Sharing" Can we use the term “knowledge sharing” as better replacement for the […]

]]> 284a4a26545fdc9ec90b057c32011756 Nick Milton wrote a new post on the site CYBERCASEMANAGER ENTERPRISES https://cybercm.tech/?p=73992 Mon, 30 Jan 2023 08:30:00 -0500 3 problems with the simple "capture-led cycle" model for KM There is a common diagram in use in the KM profession, which has at least 3 major flaws, […]

]]> 4edb2539422ab71222cb1976a7c3a97d Nick Milton wrote a new post on the site CYBERCASEMANAGER ENTERPRISES https://cybercm.tech/?p=73765 Mon, 23 Jan 2023 12:09:00 -0500 The 11 steps of the closed lesson-learning loop A lesson, or a piece of knowledge, goes through eleven generic steps in its life cycle.That’s partly […]

]]> f7049ecb3f6d01714b99f1f3b0bc384d Nick Milton wrote a new post on the site CYBERCASEMANAGER ENTERPRISES https://cybercm.tech/?p=73599 Mon, 16 Jan 2023 08:00:00 -0500 Quantified KM Value story #144 – $1.4 million at Goodyear  From a post on Linked-In, and with permission of the author, here is another quantified KM […]

]]> 355dbf625fdf2a3f5a8aaff2137cb3b6 Nick Milton wrote a new post on the site CYBERCASEMANAGER ENTERPRISES https://cybercm.tech/?p=73419 Thu, 05 Jan 2023 14:58:00 -0500 There are many things that the world leaders in KM have in common. Here are 11 of them.1. A focus on driving their performance through knowledge. Whether this is Shell drilling wells faster, NASA cutting cycle t […]

]]> 5c989261d154e2e1acda31d5e9c9d615 Nick Milton wrote a new post on the site CYBERCASEMANAGER ENTERPRISES https://cybercm.tech/?p=72916 Mon, 12 Dec 2022 12:31:00 -0500 What’s the point of having a KM Policy? Here are 10 arguments in favour. There comes a time when a KM strategy has done its job, and that’s when you need a KM policy.  Your Knowledge Management strategy is a […]

]]> 934b8f6d377a690738427dda7e164b6e Nick Milton wrote a new post on the site CYBERCASEMANAGER ENTERPRISES https://cybercm.tech/?p=72739 Mon, 05 Dec 2022 10:26:00 -0500 The most important thing you can do for KM within your company, is help people to understand the value of knowledge. Today I bring value, by Kimberley Kling, on FlickrI often say that “knowledge management is how […]

]]> 937d5126832105b60d269f658109278a Nick Milton wrote a new post on the site CYBERCASEMANAGER ENTERPRISES https://cybercm.tech/?p=72490 Mon, 28 Nov 2022 09:08:00 -0500 Do you pass knowledge forward, as in a relay race, or do you pass it backward, as in a rugby match?  The metaphor of a relay race is often used in Knowledge Management. Knowledge is seen as a baton that is p […]

]]> 892db5c13c1e7859d3d38b6aca88006a Nick Milton wrote a new post on the site CYBERCASEMANAGER ENTERPRISES https://cybercm.tech/?p=72337 Mon, 21 Nov 2022 12:08:00 -0500 Here are ten things a KM Champion needs to understand in order to do their job well.Image from wikimedia commonsThe role of KM Champion within a business unit or department can be an important one. The KM Champion […]

]]> f00669bf306e0d91d53ae5cbf63c5324 Nick Milton wrote a new post on the site CYBERCASEMANAGER ENTERPRISES https://cybercm.tech/?p=71968 Tue, 15 Nov 2022 10:51:00 -0500  There are 4 main stakeholder groupings for internal-facing Knowledge Management, and you need to create value propositions for each of the 4.  Implementing Knowledge Management is a change process; changing hea […]

]]> 86f8f8152532087d75c76695f21b8b07 Nick Milton wrote a new post on the site CYBERCASEMANAGER ENTERPRISES https://cybercm.tech/?p=71672 Mon, 07 Nov 2022 13:01:00 -0500 You need a strategy if your KM introduction and deployment is to be successful. Here are 10 reasons why.Implementing (or Introducing) Knowledge Management without a strategy is a risky endeavour. As Sun Tzu is […]

]]> 482e7a8010b956bb73b8e6031cb7f094 Nick Milton wrote a new post on the site CYBERCASEMANAGER ENTERPRISES https://cybercm.tech/?p=71423 Mon, 31 Oct 2022 14:45:00 -0400 What would it be like if organisations treated their money the way they treat their knowledge?Hands counting $100 bills, by Hloom Templates on Flickr This is a simple thought experiment, which you can use with […]

]]> eeb684ae019d20d808c308cb2b4403f0 Nick Milton wrote a new post on the site CYBERCASEMANAGER ENTERPRISES https://cybercm.tech/?p=70838 Mon, 17 Oct 2022 14:58:00 -0400 Sir Winston Churchill, the famous politician, used a 4-question Knowledge Audit to analyse the knowledge flow when things went wrong.Image from wikimedia commonsSir Winston Churchill hated being surprised, […]

]]> b86623bd95a3b2ac0831633b8596dedc Nick Milton wrote a new post on the site CYBERCASEMANAGER ENTERPRISES https://cybercm.tech/?p=70624 Mon, 10 Oct 2022 08:06:00 -0400 If it is true that 85% of KM initiatives have no stated objective, then its no surprise they so often fail. Image from wikimedia commons In an unpublished 2011 presentation, now unfortunately no longer on the […]

]]> 6ae5b418379eb75021203339327dcdb1 Nick Milton wrote a new post on the site CYBERCASEMANAGER ENTERPRISES https://cybercm.tech/?p=70349 Mon, 03 Oct 2022 06:35:00 -0400 Is the best approach to setting up and selecting Communities of Practice a managed one, or an unmanaged one?There has always been a polarity of views between those who see Communities of Practice as something that […]

]]> 9801db56d6296fcc01b967595fe29664 Nick Milton wrote a new post on the site CYBERCASEMANAGER ENTERPRISES https://cybercm.tech/?p=70096 Mon, 26 Sep 2022 08:43:00 -0400 Best Practices are part of Knowledge Management, but sometimes misused. Here (from the archives) is an example of how they work in practice. Picture originally from hereThere is a lot of pushback in the KM world […]

]]> b106748e421aa79c9e3356e837d696dc Nick Milton wrote a new post on the site CYBERCASEMANAGER ENTERPRISES https://cybercm.tech/?p=69910 Tue, 20 Sep 2022 07:13:00 -0400 The demographics of your organisation determine the distribution of knowledge, and therefore the details of the Knowledge Management Framework you need to deployHere’s another factor that can affect the way you […]

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