3 ways to look at the KM Paradigm Shift

Here is another couple of ways to characterise the KM paradigm shift.

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When I looked at this topic in 2009, I saw the KM paradigm shift as a shift from seeing knowledge as personal and individual property, to seeing it as collective. I presented the shift as follows:

The “individual to collective” culture shift

From	To
I know	We know
Knowledge is mine	Knowledge is ours
Knowledge is owned	Knowledge is shared
Knowledge is personal property	Knowledge is collective/community property
Knowledge is personal advantage	Knowledge is company advantage
Knowledge is personal	Knowledge is inter-personal
I defend what I know	I am open to better knowledge
Not invented here (i.e. by me)	Invented in my community
New knowledge competes with my personal knowledge	New knowledge improves my personal knowledge
other people’s knowledge is a threat to me	Shared knowledge helps me
Admitting I don’t know is weakness	Admitting I don’t know is the first step to learning

Here is another way to look at this shift, taken from a paper on The Learning Organisation, by organisational Psychologist Gitte Haslebo, translated by Maja Loua Haslebo.

Shift to a learning organisation

From	To
Knowledge has permanent validity	Knowledge has temporary validity
Knowledge = Adding of information from the outside	Knowledge = Insight created from within
Learning activates the intellect	Learning activates thoughts, values, emotions and action
The right answers must be found	The central questions must be formulated
The expert finds the right solution	New ways and new methods are co-created by the employees

This mirrors the transition from Knower to Learner, and Gitte suggests it is accompanied by a shift in the attitudes of managers and knowledge workers to transition from the attitudes we learned at school to the new attitudes we need at work.

Shift in learning attitudes

From	To
Do not make mistakes	Learn from your mistakes
Do not reveal that there is something you do not know	It is a good thing to admit that there is something you do not know
Do not make a fool of yourself	It is important to explain what you wonder about.
Know that the teacher is always right	Know that your manager may be wrong.
What counts is the individual achievement	What matters is teamwork
If you ask the person sitting next to you, you are cheating	When there is something you do not know, ask your colleague

So there are 3 ways to look at the shift, with significant overlap between them. They give you some ideas of the culture you need to aim for in KM – the sort of attitudes and behaviours that a learning organisation, and the people within it, should exhibit.