2 questions that show KM is broken

The two questions in this little conversation are evidence of a broken KM culture or system. It’s the sort of conversation most of us have had at some time on our lives. In this conversation we can see evidence of a missed opportunity to share knowledge (“I could have told

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Shared by Nick Milton October 4, 2021

5 steps to KM culture change

There are 5 generic steps to go through when introducing a Knowledge management culture. These are as follows. Define the culture you want to develop. Don’t define it in woolly terms – “we want a knowledge sharing culture” – but define it in terms of the attitudes and behaviours you

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Shared by Nick Milton July 14, 2021

7 cultural barriers to KM, and how to break them

There are many cultural barriers to Knowledge Management implementation, and all of them can be broken Break Through by Joel Bombardier on Flickr There are several cultural elements that can stand in the way of successful Knowledge Management. Some of these barriers are listed below, with thoughts on how they

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Shared by Nick Milton June 21, 2021

How to introduce a KM culture? You probably already know!

Many client organisations ask us “how do we promote Knowledge sharing and learning to become part of our culture”?  I tell them that they probably already have the answer to that question. Culture change model from wikipedia Knowledge Management is probably not the only culture change program they have been

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Shared by Nick Milton May 24, 2021

Awareness, willingness, ability: the 3 main challenges to KM

There are three main classes of challenge to introducing KM. We can call them Awareness, Willingness, and Ability Mountain challengeCresta route, Ben Nevis The awareness challenge can be summed up as follows The people who have the crucial knowledge, are often unaware that they have it, unaware how valuable it

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Shared by Nick Milton May 12, 2021

6 things Knowledge Management can learn from Safety Management

I often argue that safety management is a good analogy to knowledge management. Here are 5 things KM can learn from safety. Image from wikipedia Safety management and knowledge management are close analogues.  Both are management systems focused on intangibles and on behaviours. The main difference is that introducing safety

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Shared by Nick Milton March 22, 2021

Why incrementalism doesn’t work for KM change

Incrementalism will not work as a way to introduce Knowledge Management. KM is a mindshift – a giant leap – not a series of small steps. One giant leap by Vivobarefoot on Flickr Incrementalism is a method of working or changing by using many small incremental changes instead of one

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Shared by Nick Milton January 22, 2021

Internal competition – the KM-killer

If Knowledge Management is like gardening and the knowledge manager is like a gardener (see here to understand the metaphor), then Internal competition is like a late frost that kills all your green shoots.  Frosted by Lauryn on Flickr There is no point in planting the seeds of Knowledge Management

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Shared by Nick Milton July 28, 2020