What is the core objective of Knowledge Management?
What is the purpose of KM? Why do we do it? What is it’s core objective?
This is a subject worth exploring. If we are 100% sure about why we need, or why we do, KM, then we can be clearer about what sort of KM we need, and what knowledge most needs our attention.
I would like to explore the subject using the 5 Why’s to dig down to underlying objectives |(although I think I got to the real reason after the fourth Why, so I stopped there).
Therefore the more knowledge, and the better knowledge, you can supply through the supply chain, the better the decisions your knowledge workers make. They make fewer mistakes, they follow better practices, they innovate where innovation is needed and follow standards when standards are appropriate.
Why do we need knowledge workers to make better decisions?
Here, on the 4th Why, we can no longer give a generic answer, because this answer will be different for each organisation. Maybe we want people to be more efficient in order to eliminate wasted cost. Maybe we want them to be more effective in selling services and closing deals. Perhaps we want happier or more prosperous customers, or we need to save lives and protect property. The answer to this question will depend if you work in a legal firm, an engineering company, a public utility or a fire service. Or even if you are doing personal knowledge for your own benefit. However you answer it, this final step links knowledge Management to the strategic goals of the organisation or individual that is applying it.
By providing a more efficient and effective supply of knowledge to the knowledge workers, KM supports better decisions and more effective actions in service of the goals and objectives of the organisation.