A different way to look at the Knowledge/Information divide

Favorite The relationship between knowledge and information has always been problematical. Here is a potential new way to look at it. The Data/Information/Knowledge/Wisdom pyramid is a very common diagram in the KM world, but despite its ubiquity and simplicity it has many problems: It implies that each class can be

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Shared by Nick Milton June 27, 2023

Where does Knowledge come from? (reprise)

Favorite This blog post is a reprise from the archives, and concerns the question of where Knowledge comes from.   In most of the Knowledge Management training courses I run, I ask the question “where does knowledge come from?” Always, every time, the first answer I get is “Experience – Knowledge

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Shared by Nick Milton April 11, 2022

The problem with "tacit/explicit"

Favorite  There is a real problem with the concept of tacit and explicit knowledge, namely the level of disagreement about what these terms really mean. Until this is fixed, these terms may be unusable. I blogged about this issue of the definitional minefield a year ago, and had an experience

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Shared by Nick Milton September 27, 2021

KM would be less confusing if it were not for the English Language

Favorite Here’s another post from the archives (corrected for some inaccuracy) which makes the case that much of the confusion around Knowledge Management may be due to an uncharacteristic deficiency in the English Language.  Knowledge Management has always been in a state of confusion. There is no established understanding of

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Shared by Nick Milton August 23, 2021

Dejargonising Knowledge Management

Favorite Humans have a habit of combining concepts into “chunks”. It helps us remember things more easily, but the jargon associated with “chunks” can confuse others when we try to communicate, if they don’t have the same set of combined concepts.  I am going to attempt to de-chunk and dejargonise

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Shared by Nick Milton March 29, 2021

The link between Data, Information and Knowledge – an example

Favorite The link between Data, Information and Knowledge is not as simple as the three being a linear progression. Knowledge is something you ADD to Data and Information, rather than something that arises FROM Information. As an illustration, consider the link between data, information and knowledge as they are involved

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Shared by Nick Milton August 6, 2020

KM is not an oxymoron

Favorite “Knowledge Management” is not an oxymoron, the term is merely being read the wrong way round. One primary argument against the term “Knowledge Management” is that knowledge cannot be managed. Knowledge is an intangible, is personal and context specific, and is not an object in it’s own right, so

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Shared by Nick Milton July 31, 2020