The importance of maximising knowledge findability
How many times do people miss knowledge because they don’t know it exists, or can’t find it?
|Image from wikimedia commons
attribution Dg-505, CC licence
My guess is that this happens all the time. Someone creates a great knowledge resource, but others don’t know about it, and even if they do suspect it’s there and go seeking for it, they can’t find it.
To avoid playing hide-and-seek with knowledge we, as KM professionals, need to consider four things
Findability precedes usability
in the Alphabet and on the Web
You can’t use what you can’t find.
Your knowledge assets MUST be findable. They must be ambiently findable (which means that by their very nature, they pop up when you start looking). The titles of the documents, lessons etc need to give a strong indication of the knowledge within.
As knowledge managers, sometimes we spend far too much time creating usable knowledge assets, without thinking about creating findable knowledge assets (actually, we often spend too much time on capture, and ignore both usability and findability).
We need to “keep the name with the knowledge”
Don’t make people play hide and seek with knowledge. Ensure findability.