Your knowledge store should support people who browse as well as people who search. It should be like a shopper-friendly supermarket. Image from wikimedia commons Some shoppers know exactly what they want. They walk into the relevant store, ask an assistant where to find the item, and buy it. Others
Internal company search seldom works as well as Google, because so few people optimise the findability of their content. Image from Wikimedia commons People often cite Google as the gold-standard in search, but partly Google works so well because of the prevalence of search-engine optimisation in the World Wide Web.
How do graduates search for knowledge, and what this means for KM. Image by mohamed Hassan from Pixabay Here (summarised here and slides here) is a really interesting study about the difference between the strategies that new-hires use when seeking for information and knowledge, and the strategies their employers expect them
How many times do people miss knowledge because they don’t know it exists, or can’t find it? Image from wikimedia commonsattribution Dg-505, CC licence My guess is that this happens all the time. Someone creates a great knowledge resource, but others don’t know about it, and even if they do
If you want people to find your needle, don’t put it in a haystack. And if you want people to reuse your knowledge, but it somewhere where it can easily be found. One of the companies we work with collects knowledge as “case studies”. Currently there are over 20,000 case
In another reprised post from the archives, we look at People Finder systems, and suggest they should follow the model of dating sites rather than Facebook Image from wikimedia commons A “People finder” or “Yellow Pages” is one of the key supporting tools in knowledge management, but at the moment
If you want knowledge in a lesson, post or knowledge article to be found, give it a good title. One of the occasional recurring themes of this blog is the importance of Knowledge findability. Knowledge needs to be used in order to add value, and before it can be used
There are three models for a knowledge base – which one is most like yours? Your online Knowledge base is where you store your documented knowledge, It is a repository – but more than that, it is a knowledge resource for others. Someone looking for documented knowledge comes to the knowledge base