Multilingual customer support translation made easy on Salesforce Service Cloud using Amazon Translate

Favorite This post was co-authored with Mark Lott, Distinguished Technical Architect, Salesforce, Inc. Enterprises that operate globally are experiencing challenges sourcing customer support professionals with multi-lingual experience. This process can be cost-prohibitive and difficult to scale, leading many enterprises to only support English for chats. Using human interpreters for translation

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Shared by AWS Machine Learning January 12, 2023

Enriching real-time news streams with the Refinitiv Data Library, AWS services, and Amazon SageMaker

Favorite This post is co-authored by Marios Skevofylakas, Jason Ramchandani and Haykaz Aramyan from Refinitiv, An LSEG Business. Financial service providers often need to identify relevant news, analyze it, extract insights, and take actions in real time, like trading specific instruments (such as commodities, shares, funds) based on additional information

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Shared by AWS Machine Learning January 11, 2023

Model hosting patterns in Amazon SageMaker, Part 1: Common design patterns for building ML applications on Amazon SageMaker

Favorite Machine learning (ML) applications are complex to deploy and often require the ability to hyper-scale, and have ultra-low latency requirements and stringent cost budgets. Use cases such as fraud detection, product recommendations, and traffic prediction are examples where milliseconds matter and are critical for business success. Strict service level

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Shared by AWS Machine Learning January 9, 2023

Get smarter search results with the Amazon Kendra Intelligent Ranking and OpenSearch plugin

Favorite If you’ve had the opportunity to build a search application for unstructured data (i.e., wiki, informational web sites, self-service help pages, internal documentation, etc.) using open source or commercial-off-the-shelf search engines, then you’re probably familiar with the inherent accuracy challenges involved in getting relevant search results. The intended meaning

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Shared by AWS Machine Learning January 9, 2023

How Thomson Reuters delivers personalized content subscription plans at scale using Amazon Personalize

Favorite This post is co-written by Hesham Fahim from Thomson Reuters. Thomson Reuters (TR) is one of the world’s most trusted information organizations for businesses and professionals. It provides companies with the intelligence, technology, and human expertise they need to find trusted answers, enabling them to make better decisions more

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Shared by AWS Machine Learning January 6, 2023

AWS positioned in the Leaders category in the 2022 IDC MarketScape for APEJ AI Life-Cycle Software Tools and Platforms Vendor Assessment

Favorite The recently published IDC MarketScape: Asia/Pacific (Excluding Japan) AI Life-Cycle Software Tools and Platforms 2022 Vendor Assessment positions AWS in the Leaders category. This was the first and only APEJ-specific analyst evaluation focused on AI life-cycle software from IDC. The vendors evaluated for this MarketScape offer various software tools

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Shared by AWS Machine Learning January 6, 2023