The knowledge workers represent one of your two main stakeholder groupings for Knowledge Management implementation. But who exactly are they? Image from CreazillaPublic domain licence Firstly we can eliminate from the group “knowledge worker” anyone who is purely a manual worker – someone who follows orders or preassigned inflexible procedures.
Peter Drucker said that our task this century is to revolutionaise the productivity of the manual worker. Here’s how KM can help. Assembly Line, from Library and Archives Canada, via Flickr Peter Drucker famously said that ‘the most important, and indeed the truly unique, contribution of management in the 20th
What rights do your workers have in terms of access to knowledge? What are their corresponding responsibilities? Intermon Oxfam by on Mover el Bigote on Flickr Knowledge management is well developed in the aid and development sector, perhaps because knowledge, in this sector, as a more abundant resource than money.
A blog post appeared in the Huffington Post a few years ago entitled “you are more than a knowledge worker“, which, in my view, completely missed the essential point of knowledge work. Carmen Iannacone: Hello I’m a knowledge worker. By Michael Edson on Flickr The basic premise on which the blog
We hear a lot about communities of practice and social networks in Knowledge Management, but we should not lose sight of the other dimension of the knowledge equation – the work teams. Image from wikimedia commons Work teams are often the way work gets done in organizations, and a team
The best definition of a Knowledge Worker is “someone who knows (or learns) more about their job than their boss does”. So how does this work in a hierarchy? Percentage of people in each country who agreed with the statement “It is important for a manager to have precise answers
Here’s another characteristic of Knowledge workers – they supply as well as consume knowledge. I blogged recently about what makes a Knowledge Worker, and suggested that a Knowledge Worker is someone who knows more about their job that their boss or client, and so is hired for what they know
Peter Drucker introduced the term “Knowledge Worker” – but what exactly IS a Knowledge Worker? Image from Wikimedia Commons When Drucker introduced the term in 1959, in his book “Landmarks of Tomorrow”, he was primarily writing about people working in IT – the programmers, systems analysts, academics and researchers. However