Watch confirmation bias in action

Confirmation Bias is one of the most pernicious cognitive biases, and is a major challenge to Knowledge Management. See it in action below. Confirmation bias is a powerful cognitive bias, which means that people Tend to select evidence that supports what they already believe, and   Set up tests that confirm

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Shared by Nick Milton September 9, 2019

The curse of knowledge (video)

When we have a lot of knowledge, we underestimate how hard it is to communicate this to people who don’t know.  This is called the “Curse of Knowledge” – a cognitive bias that leads to people trying to convey knowledge in bullet points, or in fuzzy statements which are meaningless

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Shared by Nick Milton August 19, 2019

Watch conformity bias in action

I blogged yesterday about groupthink. Would you like to see this in action? The video below is a startling example of how people will agree with a group even when they know the answer is wrong. This is known as Conformity Bias, the our tendency to take cues from the actions

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Shared by Nick Milton July 31, 2019

Does KM need an official Devil’s Advocate role?

KM is beset by cognitive biases such as Groupthink. Maybe the Devil’s Advocate role is needed to help combat this? Groupthink by Oscar Berg on Flickr The biggest impediments to learning in an organisation are mental impediments, driven by cognitive biases.  These include the confirmation bias (where we only accept

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Shared by Nick Milton July 30, 2019

The human bias behind group-think

There is a real human bias that drives us to agree with each other, which can drive group think and false consensus  The power of social proof climbs rapidly with the number of people involved.From the Solomon Asch study Why are “canned laughter” tracks so common on TV comedies?  We

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Shared by Nick Milton March 22, 2019

The Gorilla illusions and the illusion of memory

Here is a reprise from the archives – a post primarily about the illusion of memory. The story here from Chabris and Simons raises some disturbing issues about the trustworthiness of tacit knowledge over a long timescale. Gorilla 2 Originally uploaded by nailbender I have just finished reading The Invisible

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Shared by Nick Milton December 13, 2018

The curse of knowledge and the danger of fuzzy statements

Fuzzy statements in lessons learned are very common, and are the result of “the curse of knowledge” Fuzzy MonsterClip art courtesy of I blogged yesterday about Statements of the Blindingly Obvious, and how you often find these in explicit knowledge bases and lessons learned systems, as a by-product of the “curse

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Shared by Nick Milton December 5, 2018

How to curb overconfidence by considering the unknowns

Overconfidence is one of the most powerful cognitive biases that affects KM. Here is how to address it. un-overconfidence, by gene brooks, on Flickr Cognitive biases are the plague of Knowledge Management. They cause people to neglect evidence, to fail to notice things, to reinvent their memory, and to be

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Shared by Nick Milton September 17, 2018