A Technology Broker and Management Company Specializing in KM Systems
Favorite Is that really Tacit Knowledge in your head, or is it just the Stories you like to tell yourself? IMAGINATION by archanN on wikimedia commons All Knowledge Managers know about the difference between tacit knowledge and explicit knowledge (or at least they think they do!), and they know the
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Shared by Nick Milton May 23, 2022
Favorite I have long argued that the human brain is a poor long term store for Knowledge. Here are the three cases where it’s the best store there is. Ebbinghaus’ forgetting curve, from wikimedia commons The poor human brain gets a bit of a bad press at times. The cognitive
Read More Shared by Nick Milton September 1, 2021
Favorite As humans, we are prone to unconsious bias, which can severely affect the way we work with knowledge. Follow the link in this post to see how biased YOU are! Image from book review“Thinking fast and slow” Cognitive biases can seriously affect the way we work with knowledge. I
Read More Shared by Nick Milton October 1, 2020
Favorite Confirmation Bias is one of the most pernicious cognitive biases, and is a major challenge to Knowledge Management. See it in action below. Confirmation bias is a powerful cognitive bias, which means that people Tend to select evidence that supports what they already believe, and Set up tests that
Read More Shared by Nick Milton September 9, 2019
Favorite When we have a lot of knowledge, we underestimate how hard it is to communicate this to people who don’t know. This is called the “Curse of Knowledge” – a cognitive bias that leads to people trying to convey knowledge in bullet points, or in fuzzy statements which are
Read More Shared by Nick Milton August 19, 2019
Favorite I blogged yesterday about groupthink. Would you like to see this in action? The video below is a startling example of how people will agree with a group even when they know the answer is wrong. This is known as Conformity Bias, the our tendency to take cues from the
Read More Shared by Nick Milton July 31, 2019
Favorite KM is beset by cognitive biases such as Groupthink. Maybe the Devil’s Advocate role is needed to help combat this? Groupthink by Oscar Berg on Flickr The biggest impediments to learning in an organisation are mental impediments, driven by cognitive biases. These include the confirmation bias (where we only
Read More Shared by Nick Milton July 30, 2019
Favorite There is a real human bias that drives us to agree with each other, which can drive group think and false consensus The power of social proof climbs rapidly with the number of people involved.From the Solomon Asch study Why are “canned laughter” tracks so common on TV comedies?
Read More Shared by Nick Milton March 22, 2019
Favorite Here is a reprise from the archives – a post primarily about the illusion of memory. The story here from Chabris and Simons raises some disturbing issues about the trustworthiness of tacit knowledge over a long timescale. Gorilla 2 Originally uploaded by nailbender I have just finished reading The
Read More Shared by Nick Milton December 13, 2018
Favorite Fuzzy statements in lessons learned are very common, and are the result of “the curse of knowledge” Fuzzy MonsterClip art courtesy of DailyClipArt.net I blogged yesterday about Statements of the Blindingly Obvious, and how you often find these in explicit knowledge bases and lessons learned systems, as a by-product of the
Read More Shared by Nick Milton December 5, 2018