4 types of KM plan

Knowledge Management plans exist at many scales. Here are 4 of them. KM planning session Implementing KM is a project, and a prject needs a plan. However KM can be implemented at many scales, and many variants of KM plan may be needed. In this post we describe 4 of

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Shared by Nick Milton September 14, 2020

An evaluation of a KM strategy – example from Oxfam

It’s not often you see a public review of a KM Strategy – here is a good example. Image by Stefan Erschwendner, on Flickr I blogged yesterday about Oxfam’s KM strategy. Oxfam referred to knowledge and to knowledge management several times in their 2013 to 2019 strategic plan, which allowed me

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Shared by Nick Milton August 18, 2020

KM strategy map – example from Oxfam

A KM strategy map is a great way to visually connect KM activity and organisational strategy. Here is an example. Last week I blogged about Knowledge Management at Oxfam, and shared their Rights and Responsibilities table. In today’s post I use Oxfam again, as a demonstration of how to create

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Shared by Nick Milton August 17, 2020

KM – who is in the driving seat?

A knowledge management strategy is not set in stone. It is not a fixed, immutable 5-year roadmap – it needs to change as the business landscape change. But who should steer these changes? Who is in the driving seat? Image by Ivan Radic on Flickr Does the KM team drive

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Shared by Nick Milton August 3, 2020

Free access to knowledge, or structured access to knowledge?

Here is another excellent article from Tom Davenport, one of the clearest writers on the topic of Knowledge Management, making the case for a structured “just-in-time” approach to the supply of knowledge.  Tom starts his article as follows: In the half-century since Peter Drucker coined the term “knowledge workers,” their

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Shared by Nick Milton July 23, 2020

The 10 principles behind successful KM strategies

I blogged last week about the 5 basic principles behind successful Knowledge Management. Let’s take that one step further, into the principles behind a KM Strategy. Strategy by Kathryn Decker on Flickr When Stephanie Barnes and I wrote our book “Designing a successful KM Strategy” we included a chapter on

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Shared by Nick Milton June 25, 2020

Balancing long term and short term benefits in KM

The short-term/long-term balance is critical in KM. The business of KM is long term culture and behaviour change, but the company will have no patience for the long term, if you do not deliver benefits in the short term.  The balance between short term and long term is tied to

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Shared by Nick Milton June 9, 2020

What are the most popular strategic elements of KM?

What do companies around the world identify as their primary KM strategic approaches?  This was another area we wanted to explore in our two global surveys of Knowledge Management. One of the questions in our surveys therefore covered the topic of strategic focus areas for KM, and we asked the

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Shared by Nick Milton October 15, 2019

Knowledge of product, knowledge of process, knowledge of customer

Some companies make things, some do things, some maintain relationships. Process companies, Product companies, Client companies – different focus, different business, different approach to KM.  OK, so that is an oversimplification – most companies are a mix of Doing, Making and Relationship Management; they have product departments where they Make

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Shared by Nick Milton September 4, 2019