Incentivising Knowledge Management; lessons from NASA

Here is insight into how NASA tackles the issue of incentives and motivation for KM behaviours.   Image from wikimedia commons Incentives and motivation has long been a topic on this blog.  Here in Knoco we believe in intrinsic motivation rather than motivation through rewards or prizes, preferring to use

Read More
Shared by Nick Milton December 14, 2021

Loss Aversion, and the dis-incentives for KM-based change

The risk of loss of the status quo can be a powerful disincentive for change, and can be a powerful factor working against knowledge management implementation. There is a very apt quote from Machiavelli (The Prince, 1532), which applies to Knowledge Management as it does to any change initiative: “There

Read More
Shared by Nick Milton December 14, 2020

Reasons why you should not incentivise knowledge publishing

Just incentivising knowledge publishing risks drowning the organisation in trivia. Social media overloadby Mark Smiciklas on Flickr I once had a conversation with a knowledge manager, who explained to me the incentive system they used for KM. My heart sank.  In this particular organisation, people were incentivised to publish knowledge.

Read More
Shared by Nick Milton September 18, 2020

Internal competition – the KM-killer

If Knowledge Management is like gardening and the knowledge manager is like a gardener (see here to understand the metaphor), then Internal competition is like a late frost that kills all your green shoots.  Frosted by Lauryn on Flickr There is no point in planting the seeds of Knowledge Management

Read More
Shared by Nick Milton July 28, 2020

What incentives work for Knowledge Management?

There are a number of ways to incentivise KM, but which ones work? I blogged yesterday about an article which confirms that financial incentives for sharing knowledge can easily backfire, but which incentives actually work? We can answer this question with data from the Knoco KM surveys in 2014, 2017

Read More
Shared by Nick Milton July 3, 2020

20 incentives to "swing the KM balance"

People will engage with KM if the benefit to them outweighs the cost. Here are 20 ways to tip the scales in favour of Benefit.  Balance scale, by winnifredxoxo on Flickr At a purely individual level, people will decide how to spend their time and energy based on an equation

Read More
Shared by Nick Milton March 27, 2020

How benchmarking and KM make a powerful combination

One of the main barriers to knowledge transfer and re-use is complacency. Benchmarking (internal and external) can help remove this complacency. Not invented here Bingo, by Ramon Vullings on Flickr One of the biggest barriers to overcome in Knowledge Management is a lack of desire to learn from others, and

Read More
Shared by Nick Milton March 17, 2020