Why it is important to audit KM regularly.

There is a lot of value in a KM audit, so long as you do it regularly. In this post, I suggested that there are two types of KM surveys; the audit and the assessment. I said the first was like counting the apples in your orchard, the second was

Read More
Shared by Nick Milton October 19, 2020

4 flavours of KM – which one do you work with?

The more time I spend in the field of KM, the more I see certain brands of flavours of the field which share a common name (knowledge management) and common principles, but can use very different roles, processes and supporting technologies. Image from wikipedia Below are the main flavours I

Read More
Shared by Nick Milton June 29, 2020

5 universal principles for Knowledge Management

There is no universal solution for Knowledge Management in an Organisation, but there is a set of universal principles. A Management Framework for KM is bespoke – not off-the-peg. Each organisation must find its own solution , and must design its own Framework. There is no template, no universal solution,

Read More
Shared by Nick Milton June 19, 2020

5 universal principles for Knowledge Management

There is no universal solution for Knowledge Management in an Organisation, but there is a set of universal principles. A Management Framework for KM is bespoke – not off-the-peg. Each organisation must find its own solution , and must design its own Framework. There is no template, no universal solution,

Read More
Shared by Nick Milton June 19, 2020

How to apply Knowledge Management to Mergers and Acquisitions

Knowledge management delivers maximum value when applied to high value knowledge, to support high value decisions, and in areas where that knowledge is otherwise at risk of being lost. A typical high value area where major decisions will be made is Mergers and Acquisitions.  Image from wikimedia commons,Merger of KCR

Read More
Shared by Nick Milton June 5, 2020

Is KM a tool, a toolbox, or a management framework?

What is the Knowledge management solution? That’s a question that’s been debated for two decades, but I would like to take a high-level approach to the question and ask – is the solution a tool, a toolbox, or a management framework? Image from wikimedia commons Is it a tool? Many

Read More
Shared by Nick Milton March 10, 2020

Product Life-cycle Knowledge Management

Product life-cycle management (PLM) is a well-established discipline. To support this, we are going to need Product life-cycle knowledge management.  Image from wikimedia commons In industry, product lifecycle management is the process of managing the entire lifecycle of a product from inception, through engineering design and manufacture, to service and

Read More
Shared by Nick Milton February 20, 2020

A new way to differentiate Industry approaches to KM?

If you are interested in how different industries approach KM, here is a new way to differentiate them.  Different industries tend to approach KM in different ways, or apply KM in “different flavours.”  In September I posted a ternary plot, where different industries were plotted on their relative focus on

Read More
Shared by Nick Milton December 2, 2019

A KM framework for frontline sales

Knowledge Management case studies are often from the manufacturing, projects, operations or service world. However Knowledge management can be applied to any business activity. In this reprise from the archives, we look at how it can apply to Sales. Sales team meeting by  Jim Larrison on Flickr The sales force

Read More
Shared by Nick Milton October 16, 2019