How Connect and Collect work within knowledge management

A reprive from the archives – an overview of Connection and Collection as dual components of KM. Image by Marc Smith on Flickr There are two main mechanisms for supporting the flow of knowledge in an organisation – Connecting the people, or Collecting the content.  These are sometimes seen as

Read More
Shared by Nick Milton September 10, 2020

8 ways to transfer team knowledge

Imagine you have identified some lessons or new knowledge within a work team. How do you pass them on?  There are 8 different contexts which determine how you might approach this. I am a great believer in tailoring your approach to circumstances, and the circumstances you need to consider are

Read More
Shared by Nick Milton August 26, 2020

Yokoten – the Japanese approach to best practice sharing

How do Japanese organisations approach best pratice sharing? Let’s look at Yokoten Workers exchanging knowledge (genchi gembutsu)  Japan, exemplified by Toyota, has developed its own flavour of Knowledge Management.  Together with a local focus on knowledge development (Kaizen), knowledge documentation (A3) and the behaviours of Hansei we can add the

Read More
Shared by Nick Milton August 13, 2020

Yokoten – the Japanese approach to best practice sharing

How do Japanese organisations approach best pratice sharing? Let’s look at Yokoten Workers exchanging knowledge (genchi gembutsu)  Japan, exemplified by Toyota, has developed its own flavour of Knowledge Management.  Together with a local focus on knowledge development (Kaizen), knowledge documentation (A3) and the behaviours of Hansei we can add the

Read More
Shared by Nick Milton August 13, 2020

3 types of Tacit Knowledge

In an interesting New Scientist article, Harry Collins (author of “Tacit and Explicit knowledge“) describes three types of Tacit Knowledge.  Image from wikimedia commons We know about the concept of tacit knowledge, which originally was described as knowledge which cannot be expresses (although often nowadays people use the term for knowledge which

Read More
Shared by Nick Milton July 30, 2020

What can happen if you don’t capture the "know-why"

Know-Why is important in KM, but sometimes neglected. Let’s see what happens if this is not captured. Image courtesy of keesler.af.mil Know-how is one of the cornerstones of Knowledge Management.  If we capture how things should be done, we empower people who need to perform a task, but have no

Read More
Shared by Nick Milton March 16, 2020

How to select a methodology for a CoP event

You want to plan a face to face event for your Community of Practice in order to transfer knowledge, but which event style do you select? This is a discussion I have been having recently, and it struck me that this might be a useful blog post. Now there may

Read More
Shared by Nick Milton March 2, 2020

How to select a methodology for a CoP event

You want to plan a face to face event for your Community of Practice in order to transfer knowledge, but which event style do you select? This is a discussion I have been having recently, and it struck me that this might be a useful blog post. Now there may

Read More
Shared by Nick Milton March 2, 2020

The two accountabilities in effective knowledge transfer

Transferring knowledge is like passing a ball – both the thrower and the catcher share accountability for an effective pass. Imagine an experienced practitioner transferring knowledge to a younger colleague or group of colleagues. Who is accountable for ensuring effective knowledge transfer? The answer is that the accountability is equally

Read More
Shared by Nick Milton February 28, 2020

The twin KM approaches of Connect and Collect

I have blogged quite a bit recently on Connect and Collect approaches to KM, aka the transfer of tacit and explicit knowledge. Here is a reprise and extension of a useful table which describes the two. Three of my recent blog posts have touched on Charts and pilots,  Why transferring

Read More
Shared by Nick Milton November 20, 2019