When "easier to share" means "harder to learn"

Easier to share can mean harder to learn Image from wikimedia commons A common mistake companies often make when it comes to setting up knowledge sharing systems is to make it as easy as possible for people to share. I know that doesn’t sound like a mistake, but let me

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Shared by Nick Milton November 2, 2020

4 roles for the KM team

I presented this Boston Square last week to talk about 4 styles of knowledge transfer. Here’s how the KM team can help with each.  The Boston Square looks at four modes of knowledge transfer within KM, differentiated by Push and Pull, and Documented/Undocumented knowledge.  Any balanced KM program will address

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Shared by Nick Milton October 26, 2020

4 dimensions for knowledge transfer

Here is a useful Boston Square which might help you unpack some of the assumptions behind knowledge transfer.     Knowledge transfer is a term everyone uses, but often we can bring baggage and assumptions to the term. What exactly do we MEAN by transferring knowledge? How is it transferred, and

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Shared by Nick Milton October 21, 2020

How Connect and Collect work within knowledge management

A reprive from the archives – an overview of Connection and Collection as dual components of KM. Image by Marc Smith on Flickr There are two main mechanisms for supporting the flow of knowledge in an organisation – Connecting the people, or Collecting the content.  These are sometimes seen as

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Shared by Nick Milton September 10, 2020

8 ways to transfer team knowledge

Imagine you have identified some lessons or new knowledge within a work team. How do you pass them on?  There are 8 different contexts which determine how you might approach this. I am a great believer in tailoring your approach to circumstances, and the circumstances you need to consider are

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Shared by Nick Milton August 26, 2020

Yokoten – the Japanese approach to best practice sharing

How do Japanese organisations approach best pratice sharing? Let’s look at Yokoten Workers exchanging knowledge (genchi gembutsu)  Japan, exemplified by Toyota, has developed its own flavour of Knowledge Management.  Together with a local focus on knowledge development (Kaizen), knowledge documentation (A3) and the behaviours of Hansei we can add the

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Shared by Nick Milton August 13, 2020

Yokoten – the Japanese approach to best practice sharing

How do Japanese organisations approach best pratice sharing? Let’s look at Yokoten Workers exchanging knowledge (genchi gembutsu)  Japan, exemplified by Toyota, has developed its own flavour of Knowledge Management.  Together with a local focus on knowledge development (Kaizen), knowledge documentation (A3) and the behaviours of Hansei we can add the

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Shared by Nick Milton August 13, 2020

3 types of Tacit Knowledge

In an interesting New Scientist article, Harry Collins (author of “Tacit and Explicit knowledge“) describes three types of Tacit Knowledge.  Image from wikimedia commons We know about the concept of tacit knowledge, which originally was described as knowledge which cannot be expresses (although often nowadays people use the term for knowledge which

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Shared by Nick Milton July 30, 2020

What can happen if you don’t capture the "know-why"

Know-Why is important in KM, but sometimes neglected. Let’s see what happens if this is not captured. Image courtesy of keesler.af.mil Know-how is one of the cornerstones of Knowledge Management.  If we capture how things should be done, we empower people who need to perform a task, but have no

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Shared by Nick Milton March 16, 2020

How to select a methodology for a CoP event

You want to plan a face to face event for your Community of Practice in order to transfer knowledge, but which event style do you select? This is a discussion I have been having recently, and it struck me that this might be a useful blog post. Now there may

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Shared by Nick Milton March 2, 2020