Why bullet points don’t work for knowledge sharing

Favorite The Curse of Knowledge is a real problem when it comes to knowledge sharing; trying to transfer knowledge to the Unknown User. It’s also one of the reasons why lesson management systems are full of mushy motherhoods and useless bullet points. Curses!!! Foiled Again.uploaded to Flickr by Joe Shlabotnik The

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Shared by Nick Milton August 19, 2020

Don’t lead the witness (the objectivity of the km professional)

Favorite Very often the Knowledge Management professional (especially the Knowledge Engineer) will get involved in the mechanics of Knowledge Capture. This is where they need to be fully objective, and avoid “leading the witness”.  Image from Wikimedia If you, as Knowledge Manager, are involved in a Knowledge Capture service, the purpose

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Shared by Nick Milton August 12, 2020

Why the "Working Teams" dimension is important in KM

Favorite We hear a lot about communities of practice and social networks in Knowledge Management, but we should not lose sight of the other dimension of the knowledge equation – the work teams. Image from wikimedia commons Work teams are often the way work gets done in organizations, and a

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Shared by Nick Milton June 10, 2020

What can happen if you don’t capture the "know-why"

Favorite Know-Why is important in KM, but sometimes neglected. Let’s see what happens if this is not captured. Image courtesy of keesler.af.mil Know-how is one of the cornerstones of Knowledge Management.  If we capture how things should be done, we empower people who need to perform a task, but have

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Shared by Nick Milton March 16, 2020

Why a no-blame culture needs no-blame processes

Favorite We hear a lot about the importance of a “no-blame culture” in Lesson-learning, but a no-blame culture won’t work unless you have no-blame processes as well.  Image from wikimedia commons Learning lessons in an organisation requires a culture of openness, so that people are willing to explore honestly and

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Shared by Nick Milton February 14, 2020

Do you always need content as part of KM?

Favorite There are 3 unusual cases where content is not important to KM, but they are rare! Image from wikimedia commons This blog has argued that content is as important as conversation in KM, and that content beats memory for long-term preservation of knowledge, and that creation of knowledge content (which is different

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Shared by Nick Milton December 13, 2019

Dealing with the unknown knowns

Favorite Another post from the archives on dealing with the “unknown knowns” in Knowledge Management. We hear a lot (famously from Donald Rumsfeld) about the unknown unknowns, and how difficult they are to deal with, and in knowledge management terms, they can be a real challenge. However an equally challenging

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Shared by Nick Milton August 2, 2019

The curse of knowledge, and stating the obvious

Favorite The curse of knowledge is the cognitive bias that leads to your Lesson Database being full of “statements of the obvious” There is an interesting exercise you can do, to show how difficult it is to transfer knowledge.  This is the Newton tapper-listener exercise from 1990.  Form participants into

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Shared by Nick Milton December 4, 2018

How to find the "unknown knowns"

Favorite The Unknown Knowns are a major component of experts’ tacit knowledge, and to uncover these, we need Knowledge Pull There is a lot of knowledge out there in the organisation that we Don’t Know That We Know, and one of the truths of Knowledge Management is that we don’t

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Shared by Nick Milton November 13, 2018