How escalating lessons can help burst knowledge bubbles

Any lesson learning system requires a method for escalating lessons. However escalated lessons may need to break through “knowledge bubbles”. How do we reconcile these two issues? Rainbow bubble by Lena on Flickr As we have often argued on this blog, the purpose of lesson learning is to drive change

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Shared by Nick Milton November 11, 2020

What is KM governance, and why is it important?

Nowadays I talk about the four legs of the Knowledge Management table being Roles, Processes, Technologies and Governance.  But why do we need the extra leg? What is the purpose of KM governance? I have seen many examples of organisations with what look like very good Knowledge Management systems which

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Shared by Nick Milton June 26, 2020

Which are the most commonly-used elements of KM governance?

As part of our three global surveys of Knowledge Management professionals in 2014, 2017 and 2020, we asked the participants to select from a list the Knowledge Management governance elements that had in place in their organisation.  The results are shown here.   Most of the survey respondents reported at least one element

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Shared by Nick Milton June 23, 2020

"Pendulum swings" in Knowledge Management – a story

Knowledge Management often involves balancing two forces – Connect and Collect, for example, or value to the individual and value to the firm. If you are not careful, this balance can turn into pendulum swings from one factor to the other. Here is a story of this happening. Typical cycles

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Shared by Nick Milton January 9, 2020

Example Community of Practice charters

Every community of practice should have a charter, but what does a good charter look like? Image from wikimedia commons One of the main success factors for a community of practice is a charter. A charter is a definitional/governance document, created by the community members, which describes what the community

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Shared by Nick Milton June 17, 2019

Pendulum swings in KM, and how to avoid them

The problem with Dualism in KM is that it leads to pendulum swings in terms of focus. Here is how to avoid this. Image form wikimedia commons There can be quite a lot of Dualism in KM – seeing KM in terms of two mutually exclusive opposites which require a

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Shared by Nick Milton May 2, 2019

The problem with half-way governance for KM

KM Governance on its own is like a half-built bridge. It gets you nowhere. Half built bridgecc-by-sa/2.0 – © David Lally – KM governance is a crucial part of KM, and much of the new ISO KM standard deals with issues of governance, such as leadership, support, and the creation of a KM

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Shared by Nick Milton January 17, 2019

"You are obligated to ask" – Elon Musk’s email

Even in the most progressive organisations, sometimes the boss needs to drive a “culture of asking.” Here is how Elon Musk did it. Image from wikimedia commons Musk’s email is quoted here, and seems to have been sent in response to a dissatisfaction with default communication and knowledge sharing habits

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Shared by Nick Milton February 5, 2018