Optimising for the internal search engine

Internal company search seldom works as well as Google, because so few people optimise the findability of their content. Image from Wikimedia commons People often cite Google as the gold-standard in search, but partly Google works so well because of the prevalence of search-engine optimisation in the World Wide Web.

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Shared by Nick Milton December 8, 2020

8 demand-side principles for Knowledge Management

In 2008 David Snowden published a landmark article on 7 KM principle, mainly focusing on the supply side of knowledge management. The post below, upcycled from 2012, aims to present similar principles from the demand side.  Principles by Nick Youngson CC BY-SA 3.0 Alpha Stock Images David’s 2008 post is currently (Nov 2020)

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Shared by Nick Milton November 9, 2020

The personal learning matrix

A personal learning matrix reminds people of the sources of knowledge available to them. The matrix shown above is inspired by a really interesting blog post entitled “how rocket scientists learn” by Yasmin Fodil from NASA. Yasmin points out that  Knowledge management is about the better application of collective knowledge

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Shared by Nick Milton October 7, 2020

How newly hired graduates search for knowledge?

How do graduates search for knowledge, and what this means for KM.   Image by mohamed Hassan from Pixabay Here (summarised here and slides here) is a really interesting study about the difference between the strategies that new-hires use when seeking for information and knowledge, and the strategies their employers expect them

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Shared by Nick Milton October 2, 2020

Maximising bandwidth in KM

We all suffer from bandwidth issues in KM – generally due to the deluge of information. Here’s a good principle from the military for dealing with these issues. Information overload by SparkCBC on Flickr The phrase – “Smart push, warrior pull” (described here). is a very useful military principle for maximising

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Shared by Nick Milton September 16, 2020

Free access to knowledge, or structured access to knowledge?

Here is another excellent article from Tom Davenport, one of the clearest writers on the topic of Knowledge Management, making the case for a structured “just-in-time” approach to the supply of knowledge.  Tom starts his article as follows: In the half-century since Peter Drucker coined the term “knowledge workers,” their

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Shared by Nick Milton July 23, 2020

The KM one-stop shop vs the multi-site experience

When we set up our KM systems, lets make it as simple as possible for the knowledge-seeker. Let’s aim for the one-stop shop. Image from geograph.org.uk It is common for Knowledge Managers to start to plan their KM systems based on the supply of knowledge, or based on the different

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Shared by Nick Milton June 20, 2018

The knowledge cycle as you have never seen it before

We are used to seeing pictures of knowledge cycles, but there is one cycle you never see, and it’s very important. You can find very many versions of the knowledge cycle, and they all seem to work the same way. They start with “Create” or “Capture”, and progress through “Store”,

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Shared by Nick Milton January 29, 2018