An evaluation of a KM strategy – example from Oxfam

It’s not often you see a public review of a KM Strategy – here is a good example. Image by Stefan Erschwendner, on Flickr I blogged yesterday about Oxfam’s KM strategy. Oxfam referred to knowledge and to knowledge management several times in their 2013 to 2019 strategic plan, which allowed me

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Shared by Nick Milton August 18, 2020

KM implementation case study – Texas instruments

This is a Knowledge Management story from the early days – about 20 years ago – but is interesting because although it was an old-style approach, it worked and delivered huge value. Texas instruments calculator, image from wikimedia commons In 1994, the CEO of Texas Instruments, Jerry Junkins, gave is

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Shared by Nick Milton June 18, 2020

KM implementation case history – the BBC

Here are 9 lessons from a KM implementation at the BBC. Image from wikimedia commons A great case history of Knowledge Management Implementation at the British Broadcasting Corporation can be found in Tom Young’s book “Knowledge Management for Services, Operations and Manufacturing“.  The case history is written by Claire Garwood,

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Shared by Nick Milton June 17, 2020

The "Designing Buildings" wiki

The “Designing Buildings” wiki is a nice example of managed industry knowledge The Designing Buildings Wiki, pictured below and explained above, is a wiki for the construction industry. It is active – with 5 million users, 14 million page views per year, and plenty of new edits and content added in

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Shared by Nick Milton March 18, 2019

A timeline of KM at McKinsey

McKinsey is one of the leading Knowledge Management organisations in the world. Here is how they got there. Image from wikimedia commons I have referred to McKinsey a few times on this blog, describing their approach to knowledge centers, and some of the KM roles they have in place. McKinsey

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Shared by Nick Milton December 11, 2018

Video on KM in a USAID project

The video below is from the USAID-supported Vrisshi project in India, funded to scale up advances in reproductive, maternal, newborn and child health (+ adolescents as well). The video talks about a knowledge base, or collection of publications, that was created through the project for use by medical and health

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Shared by Nick Milton November 22, 2018

How Deloitte revisit and refine their KM strategy

This video, hosted by, is a talk given by Rosemary Amato, the Deloitte program director for global client intelligence, during KM World 2011 during which she describes how Deloitte keeps its KM strategy current. Deloitte surveys their staff to test how people use knowledge, share knowledge and collaborate. Based on the

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Shared by Nick Milton April 16, 2018

How the Australian Emergency Services manage lessons

Taken from this document, here is a great insight into lesson management from Emergency Management Victoria.   Emergency Management Victoria coosrinates support for the state of Victoria, Australia during emergencies such as floods, bush fires, earthquakes, pendemics and so on. Core to their success is the effective learning of lessons from carious

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Shared by Nick Milton March 16, 2018