Favorite One of the more effective ways to introduce Knowledge Management is through solving a series of business problems. Here is a 12 step approach to doing just that. Image from wikimedia commons I came across this paper by Ray Dawson, professor of KM at Loughborough University, proposing a 12-step approach
Favorite Banking and financial institutions review thousands of credit applications per week. The credit approval process requires financial organizations to invest time and resources in reviewing documents like W2s, bank statements, and utility bills. The overall experience can be costly for the organization. At the same time, organizations have to
Favorite Automatic speech recognition (ASR) is a commonly used machine learning (ML) technology in our daily lives and business scenarios. Applications such as voice-controlled assistants like Alexa and Siri, and voice-to-text applications like automatic subtitling for videos and transcribing meetings, are all powered by this technology. These applications take audio
Favorite Amazon Lex can add powerful automation to contact center solutions, so you can enable self-service via interactive voice response (IVR) interactions or route calls to the appropriate agent based on caller input. These capabilities can increase customer satisfaction by streamlining the user experience, and improve containment rates in the
Favorite You can establish feature stores to provide a central repository for machine learning (ML) features that can be shared with data science teams across your organization for training, batch scoring, and real-time inference. Data science teams can reuse features stored in the central repository, avoiding the need to reengineer
Favorite Over the past several months, a drafting team from the British Standards Institute has been writing a guide to the ISO KM standard. This guide is now available in early draft form for public review and comment. The guide will become British Standard BSI 30402, and it provides guidance
Favorite This blog post is a reprise from the archives, and concerns the question of where Knowledge comes from. In most of the Knowledge Management training courses I run, I ask the question “where does knowledge come from?” Always, every time, the first answer I get is “Experience – Knowledge
Favorite It was an honor and a privilege to attend a special event in the Bulgarian capital, Sofia, today to launch INSAIT, the Institute for Computer Science, Artificial Intelligence and Technology. INSAIT is a new AI and computer science research institute that will provide truly world-class facilities. It’s fantastic to
Favorite Amazon Kendra is a highly accurate and easy-to-use intelligent search service powered by machine learning (ML). Amazon Kendra offers a suite of data source connectors to simplify the process of ingesting and indexing your content, wherever it resides. For many organizations, Box Content Cloud is a core part of
Favorite In many industries, it’s critical to extract custom entities from documents in a timely manner. This can be challenging. Insurance claims, for example, often contain dozens of important attributes (such as dates, names, locations, and reports) sprinkled across lengthy and dense documents. Manually scanning and extracting such information can