A Technology Broker and Management Company Specializing in KM Systems
Favorite If your contact center is serving calls over the internet, network metrics like packet loss, jitter, and round-trip time are key to understanding call quality. In the post Easily monitor call quality with Amazon Connect, we introduced a solution that captures real-time metrics from the Amazon Connect softphone, stores
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Shared by AWS Machine Learning December 1, 2020
Favorite Amazon Transcribe is an automatic speech recognition (ASR) service that makes it easy to add speech-to-text capabilities to your applications. Today, we’re excited to launch Japanese, Korean, and Brazilian Portuguese language support for Amazon Transcribe streaming. To deliver streaming transcriptions with low latency for these languages, we’re also announcing
Read More Shared by AWS Machine Learning December 1, 2020
Favorite This is a guest post authored by Rebecca Owens and Julian Hernandez, who work at Genesys Cloud. Legacy technology limits organizations in their ability to offer excellent customer service to users. Organizations must design, establish, and implement their customer relationship strategies while balancing against operational efficiency concerns. Another factor
Read More Shared by AWS Machine Learning December 1, 2020
Favorite Ever since Amazon SageMaker was introduced at AWS re:Invent 2017, customers have used the service to quickly and easily build and train machine learning (ML) models and directly deploy them into a production-ready hosted environment. SageMaker notebook instances provide a powerful, integrated Jupyter notebook interface for easy access to
Read More Shared by AWS Machine Learning December 1, 2020
Favorite Amazon SageMaker Studio notebooks and Amazon SageMaker notebook instances are internet-enabled by default. However, many regulated industries, such as financial industries, healthcare, telecommunications, and others, require that network traffic traverses their own Amazon Virtual Private Cloud (Amazon VPC) to restrict and control which traffic can go through public internet.
Read More Shared by AWS Machine Learning December 1, 2020
Favorite Knowledge changes, and knowledge of some topics changes faster than others. This has massive implications for knowledge management. Image from wikimedia commons Knowledge is not static. It changes and develops over time. It has a half-life, and that half-life seems to be shrinking as the world speeds up. Old
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Shared by Nick Milton December 1, 2020
Favorite In 2006, the World Health Organisation published a regional KM strategy for Health in Africa. This suggested approach for developing a regional KM strategy could potentially be used in other political contexts. Image under CC licence from pxherecreated by Mohamed Hasan Knowledge Management is not just for industry or
Read More Shared by Nick Milton November 30, 2020
Favorite Amazon SageMaker Studio is the first fully integrated development environment (IDE) for machine learning (ML). It provides a single, web-based visual interface where you can perform all ML development steps required to build, train, tune, debug, deploy, and monitor models. In this post, we demonstrate how you can create
Read More Shared by AWS Machine Learning November 28, 2020
Favorite Here’s a great example of a Knowledge Asset created to fill a critical knowledge need. Sometimes a KM team needs to take the lead in creating (or facilitating the creation of) a knowledge asset to fill a knowledge need. This is an example from the US Army where this
Read More Shared by Nick Milton November 27, 2020
Favorite The video below is a product of the Olympic Games Knowledge Management program, as part of their methodology for transferring experience from one organising committee to another. The 27-minute video is introduced here, and was created during the Rio Olympics to describe the work of press photographers at the
Read More Shared by Nick Milton November 26, 2020