Favorite One of the biggest challenges is knowledge re-use. How does the aviation industry address this challenge? Image from wikimedia commons I often refer to aviation as a successful example of knowledge management, with lessons captured from every accident and incident and provided to pilots in the form of checklists,
Favorite Any knowledge management framework needs to address the issue of Knowledge Validation. I have an old video of Professor John Henderson, where he says “every Knowledge Management system I have seen, addresses the issue of Validation”. Validation means a process to say “this is good quality knowledge. It’s not
Favorite Here is another post from the archives – this time looking at the difference between Best Practice and Lessons Learned. Someone last week asked me, what’s the difference between Best Practice, and Lessons Learned. Now I know that some KM pundits don’t like the term “Best Practice” as it
Favorite One of the more effective ways to introduce Knowledge Management is through solving a series of business problems. Here is a 12 step approach to doing just that. Image from wikimedia commons I came across this paper recently by Ray Dawson, professor of KM at Loughborough University, proposing a
Favorite A client said to me last week, a propos of Information Architecture, that “up to 40% of Architecture is Archaeology”. Knowledge Management can help address that 40%. Image from wikimedia commons By the statement “up to 40% of Architecture is Archaeology” he meant that up to 40% of Information
Favorite Most knowledge sharing in our private lives is driven by Asking. Let’s use this in work as well. Think about the last time you shared knowledge with one of your friends or family. Maybe it was this morning, or yesterday – maybe you shared advice, a tip or hint,
Favorite Sharing knowledge is a two-sided process. There is a sharer and a receiver. Be careful that making knowledge easier to share does not make knowledge harder to re-use. Image from wikimedia commons Sharing knowledge is like passing a ball in a game of rugby, American Football or basketball. If
Favorite The best place to find KM value stories is in well-metricated environments, where the effects of learning are easily measured. Image from wikimedia commons Oil drilling is the ideal environment for seeing KM value. Drilling is very well metricated, and the time between learning something and measuring the results
Favorite When looking for knowledge, let’s not just rely on finding the experts. We know that actually only a small percentage of knowledge in an organisation can be accessed through documents, and that most of it is in the heads of people. We know that if we can “find the
Favorite Here is another blog post from 6 years ago, which is worth revisiting – the question of where Knowledge comes from. This post generated a lot of dicsussion last time, largely because I was challenging a popular and common model. See what you think. In most of the Knowledge