A Technology Broker and Management Company Specializing in KM Systems
Favorite When it comes to determining Knowledge Management Metrics, make sure you cover the Demand side as well as the Supply side. Image from wikimedia commons The most difficult aspect of Knowledge Management to address is re-use, and yet re-use of knowledge is the whole point of KM. All of
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Shared by Nick Milton June 2, 2017
Favorite Most of us are familiar with the SECI model from Nonaka and Takeuchi, but sometimes forget that C stands for Combination, not Collection. Image from wikimedia commons The Nonaka and Takeuchi SECI model for knowledge creation is well known in the KM world, with its 4 components of Socialisation,
Read More Shared by Nick Milton June 1, 2017
Favorite Here are three perennial KM arguments. Do they matter? (this is a reprise of an original blog post from 5 years ago) Mockingbird argument, from wikimedia commons Over the 20 years that we have been doing knowledge management, there has been a number of recurrent arguments that appear regularly,
Read More Shared by Nick Milton May 31, 2017
Favorite We often say that “Knowledge Management must be focused on the critical business knowledge”, but how do we identify what that critical knowledge is? There are actually two dimensions to identifying the criticality of a Knowledge Topic (at least in terms of steering your KM program). These are Importance, and Urgency
Read More Shared by Nick Milton May 30, 2017
Favorite Lesson Learning is well embedded in the United States Army and forms a model which industry can emulate, especially when it comes to assigning knowledge management roles within the business. As explained in this excellent analysis from Nancy Dixon, lesson learning works well in the US Army. This article describes some of the components
Read More Shared by Nick Milton May 29, 2017
Favorite One of the biggest challenges in Knowledge Management is the invisible and intangible nature of Knowledge. How can we make knowledge, and knowledge gaps, visible to others? You can’t see knowledge, you can’t measure it, you can’t tell when it’s missing, other than by observing it’s effects. This makes
Read More Shared by Nick Milton May 26, 2017
Favorite I blogged yesterday about usage and value of Knowledge Management technologies. Here is a similar analysis, also drawn from our 2017 Global Survey of Knowledge management, of the usage and value of KM processes. We asked the survey participants to rate these different KM processes by the value they
Read More Shared by Nick Milton May 25, 2017
Favorite Interesting results are coming through from the Knoco 2017 Knowledge Management survey, including this plot of comparative KM technology value. We asked the survey participants to rate these different types of technology by the value they have added to their KM program, including in the question the option to
Read More Shared by Nick Milton May 24, 2017
Favorite Knowledge Management policies are still rare, and opinion on them is divided. Here is what the CKO of NASA said about the topic. Image from Wikimedia commons Knowledge Management policies are coming. When the ISO KM standard is in place, next year or the year after, a KM policy
Read More Shared by Nick Milton May 23, 2017
Favorite I have blogged many times about how Knowledge Management should be value-led, and driven by the needs of the business. Here’s a story of how one KM Community leader helped define that value in a very graphic form. Image from wikimedia commons The story was told to me by
Read More Shared by Nick Milton May 22, 2017