Implementing KM through 6 decisions

Favorite Implementing Knowledge Management into an organisation will not happen accidentally. It happens by a deliberate decision. Or rather, it happens by a series of decisions. Very few CEOs will wake up one morning and announce that the organisation will now be adopting Knowledge Management. Instead, like any other change,

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Shared by Nick Milton June 21, 2019

The new role of the expert in Knowledge Management

Favorite I blogged a while back about the role of the expert in KM. Here is a new article that explains this role in the customer service world. Hello my name is Expert 2, by Graham Lavender, on Flickr In my post “what do you do with your best experts”

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Shared by Nick Milton June 20, 2019

Beware of the self-funding trap for KM teams

Favorite In conversation with a Knowledge Manager last week, I was reminded of a trap that Knowledge Management teams can fall into if they are not careful. Photo by Howard Lake on Flickr In this organisation, the KM team was told they had to become “self-funding”. In other words, they

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Shared by Nick Milton June 18, 2019

Example Community of Practice charters

Favorite Every community of practice should have a charter, but what does a good charter look like? Image from wikimedia commons One of the main success factors for a community of practice is a charter. A charter is a definitional/governance document, created by the community members, which describes what the

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Shared by Nick Milton June 17, 2019

The two aspects of the Knowledge Owners’s role

Favorite The Knowledge Owner has 2 main aspects to their role, as described below. One of the key tenets – probably the foundational tenet – of Knowledge Management is that Knowledge is an asset to an organisation, and must be treated as such. It follows on, therefore, that someone must

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Shared by Nick Milton June 14, 2019

Amazon SageMaker Neo Enables Pioneer’s Machine Learning in Cars

Favorite Pioneer Corp is a Japanese multinational corporation specializing in digital entertainment products. Pioneer wanted to help their customers check road and traffic conditions through in-car navigation systems. They developed a real-time, image-sharing service to help drivers navigate. The solution analyzes photos, diverts traffic, and sends alerts based on the observed

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Shared by AWS Machine Learning June 12, 2019