A Technology Broker and Management Company Specializing in KM Systems
Favorite The current Covid-19 pandemic allows us to compare how different countries are responding to the emergency. However according to a recent article, any variations in response should not be blamed on a lack of knowledge, or a lack of management of that knowledge. Covid Equipment to GeorgiaFrom IAEA image
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Shared by Nick Milton June 22, 2020
Favorite Fraudulent users and malicious accounts can result in billions of dollars in lost revenue annually for businesses. Although many businesses use rule-based filters to prevent malicious activity in their systems, these filters are often brittle and may not capture the full range of malicious behavior. However, some solutions, such
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Shared by AWS Machine Learning June 19, 2020
Favorite There is no universal solution for Knowledge Management in an Organisation, but there is a set of universal principles. A Management Framework for KM is bespoke – not off-the-peg. Each organisation must find its own solution , and must design its own Framework. There is no template, no universal
Read More Shared by Nick Milton June 19, 2020
Favorite There is no universal solution for Knowledge Management in an Organisation, but there is a set of universal principles. A Management Framework for KM is bespoke – not off-the-peg. Each organisation must find its own solution , and must design its own Framework. There is no template, no universal
Read More Shared by Nick Milton June 19, 2020
Favorite Customer service conversations typically revolve around one or more topics and contain related questions. Answering these questions seamlessly is essential for a good conversational experience. For example, as part of a car rental reservation, you have queries such as, “What’s the charge for an additional driver?” or, “Do you
Read More Shared by AWS Machine Learning June 18, 2020
Favorite This is a Knowledge Management story from the early days – about 20 years ago – but is interesting because although it was an old-style approach, it worked and delivered huge value. Texas instruments calculator, image from wikimedia commons In 1994, the CEO of Texas Instruments, Jerry Junkins, gave
Read More Shared by Nick Milton June 18, 2020
Favorite Amazon Polly turns text into lifelike speech, allowing you to create voice-enabled applications. We’re excited to announce the general availability of a new US English child voice—Kevin. Kevin’s voice was developed using the latest Neural Text-to-Speech (NTTS) technology, making it sound natural and human-like. This voice imitates the voice
Read More Shared by AWS Machine Learning June 17, 2020
Favorite In today’s world, social media has become a place where customers share their experiences with services that they consume. Every telecom provider wants to have the ability to understand their customer pain points as soon as possible and to do this carriers frequently establish a social media team within
Read More Shared by AWS Machine Learning June 17, 2020
Favorite Here are 9 lessons from a KM implementation at the BBC. Image from wikimedia commons A great case history of Knowledge Management Implementation at the British Broadcasting Corporation can be found in Tom Young’s book “Knowledge Management for Services, Operations and Manufacturing“. The case history is written by Claire
Read More Shared by Nick Milton June 17, 2020
Favorite Do you hear the birds chirping outside your window? There are more than 10,000 bird species in the world, and they can be found in nearly every environment, from untouched rainforests to suburbs and cities. Birds play an essential role in nature. They are high up in the food
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Shared by Google AI Technology June 16, 2020