A Technology Broker and Management Company Specializing in KM Systems
Favorite It takes more than a SharePoint site to build a Community of Practice. Image from wikimedia commons Not for the first time, we recently ran a Knowledge Management Assessment for an organisaton which claimed to “have lots of communities of practice”. When we pressed her a little more to find
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Shared by Nick Milton September 25, 2017
Favorite As part of our series of stories and examples of quantified value from KM, please find below three examples from a 2015 article in the UAE National, entitled “Knowledge management is power for companies” An example of KM in action is the case of El Paso Corporation – a
Read More Shared by Nick Milton September 22, 2017
Favorite Platform/OS independent, as it should be. https://twitter.com/Google/status/910561444252602368 (RSS generated with FetchRss)
Favorite The Truth About AI in Customer Service by @nickfrancis via @helpscout https://www.helpscout.net/blog/ai-customer-service/ (RSS generated with FetchRss)
Favorite Looking for ways to transcribe meeting minutes… http://whatsnext.nuance.com/in-the-labs/speech-recognition-transcribes-meetings/ (RSS generated with FetchRss)
Favorite The endless accumulation of reports is not necessarily a helpful thing in Knowledge Management. Image from wikimedia commons This issue was recognised thousands of years ago by one of the reputedly wisest men in history – King Solomon – revered as a prophet, King and Wise Man by all
Read More Shared by Nick Milton September 21, 2017
Favorite The Replicant: Inside the Dark Future of Blade Runner 2049 https://www.wired.com/2017/09/behind-the-scenes-blade-runner-2049-sequel/ (RSS generated with FetchRss)
Favorite Please find below yesterday’s Knoco newsletter. You can sign up for our newsletters here September 2017 The 4 types of Knowledge Management training your organisation needs. In This Issue The 4 types of KM training Awareness training for management Training for the KM team Skills training for people with
Read More Shared by Nick Milton September 20, 2017
Favorite When we talk about Culture Change and Knowledge Management, we need to realise that the Knowledge Management processes themselves are in themselves culture change agents. After Action reviews are a prime example. They promote openness; people will learn that ‘there is no comeback’ and questions will receive answers. They promote
Read More Shared by Nick Milton September 19, 2017
Favorite Not all knowledge is information, not all infomation is knowledge. However some knowledge exists also as information, and therefore needs to be managed by both disciplines in parallel. This blog post is about the knowledge continuum, the relationship between knowledge and information, and how information management and knowledge management
Read More Shared by Nick Milton September 18, 2017