A Technology Broker and Management Company Specializing in KM Systems
Favorite NASA found out the hard way that just collecting lessons into a database is not enough. Image from wikimdia commons 5 years ago, NASA conducted an audit of lesson-learning. At the time, NASA spent 750,000 annually on their lessons learning approach, centred around a tool called LLIS (The Lessons Learned
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Shared by Nick Milton July 31, 2017
Favorite Community of practice members may start by being learners and end up being teachers who still learn. Let’s look at patterns of behaviour in a Community of Practice forum, or discussion area. When a novice employee is very new to an organisation or to a topic, they are usually
Read More Shared by Nick Milton July 28, 2017
Favorite The demographics of your organisation determine the distribution of knowledge, and therefore the Knowledge Management Framework Here’s another factor that can affect the way you address KM in an organisation; the demographics of the workforce. Because the demographics are is linked to the distribution of knowledge across the staff,
Read More Shared by Nick Milton July 27, 2017
Favorite How active should a community of practice be? Photo from maxpixel.freegreatpicture.com Healthy communities of practice are busy communities of practice, but what sort of activity levels should you aim at? It depends on the type of community, of course, and the excellent publication from the National College for School Leadership “100,000 heads are
Read More Shared by Nick Milton July 26, 2017
Favorite Here is a neat and concise set of KM Principles from the US Army. These KM principles for the US Army Traning and Doctrine command are taken from the website for the TRADOC Chief Knowledge Office. There are many KM principles here that could apply to any organisation. People
Read More Shared by Nick Milton July 25, 2017
Favorite Having knowledge, and doing something with that knowledge, are two different things. There is often a gap between knowing and doing. Why do you get teams or organisations that just don’t want to learn? Take the example of one company, with dysfunctional project management practices. They have had several external audits
Read More Shared by Nick Milton July 24, 2017
Favorite Found here, an interesting KM policy statement from the Hong Kong Police Force. Short, but powerful, and a good example of content for a Knowledge Management policy. Policy Statement The Hong Kong Police Force (the Force) attaches great importance to effectively managing the wisdom, experiences and knowledge accumulated, accrued
Read More Shared by Nick Milton July 21, 2017
Favorite In December 2011 I wrote a post titled 15 Knowledge Management Visions. Here are 30 more to add to the list. Shared Vision, by Bill ferriter, on Flickr All of these are vision statements for organisational KM programs, forming a core part of the respective Knowledge Management strategies. Some
Read More Shared by Nick Milton July 20, 2017
Favorite It is possible for the members of a Community of Practice to lose trust in the community as an effective support mechanism. Here’s one story of how that happened. The story is from one of Knoco’s Asian clients. This community started well, with 4 or 5 questions per week
Read More Shared by Nick Milton July 19, 2017
Favorite If you agree with me that the greatest value in organisational online discussion comes through answering questions, then Yammer’s default prompt does not help. “What are you working on?” asks Yammer – as a work-related version of the Facebook question “What’s on your mind”. As a way of getting
Read More Shared by Nick Milton July 18, 2017