How Ring scales global customer support with Amazon Bedrock Knowledge Bases
Favorite This post is cowritten with David Kim, and Premjit Singh from Ring. Scaling self-service support globally presents challenges beyond translation. In this post, we show you how Ring, Amazon’s home security subsidiary, built a production-ready, multi-locale Retrieval-Augmented Generation (RAG)-based support chatbot using Amazon Bedrock Knowledge Bases. By eliminating per-Region
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Shared by AWS Machine Learning March 30, 2026