A Technology Broker and Management Company Specializing in KM Systems
How do you know KM is failing in your organisation? This was a question raised yesterday at a workshop I ran a few years back at KM World. FAIL by amboo who? on Flickr Assuming you have introduced KM, embedded it into business processes, and the central KM team has
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Shared by Nick Milton September 29, 2020
One the enduring challenges in Knowledge Management is defining effective metrics to measure its value. A promising metric which may fill the gap is the Frequency of Lost Knowledge (FOLK) and it’s partner the Cost of Lost Knowledge (COLK). Image from wikimedia commons In safety management, they talk about “lost
Read More Shared by Nick Milton September 3, 2020
How do you measure the performance of your Knowledge Management team? What sort of KPIs should you choose? Image from wikipedia The answer to this question depends on the stage that KM implementation has reached. I suggest some KPIs below, for each of the different stages of KM implementation. During
Read More Shared by Nick Milton January 15, 2020
Just doing KM well is not enough, you have to do KM at the required speed. Public domain image from Pixnio The world is changing, and organisations need to learn faster than the speed of change if they are to survive. According to Erick Thompson, assistant VP for knowledge exchange,
Read More Shared by Nick Milton December 11, 2019
This is a reprise and rewrite of a post from 5 years ago about KM change models vs KM maturity models. AKA “why KM change is more like spread of a forest fire than the growth of a tree”. Photo from the US National Parks Service The use of a
Read More Shared by Nick Milton November 25, 2019
In organisational safety management, they identify a “near miss” as evidence that safety practices need to be improved. We can do the same in knowledge management. Image from safety.af.mil I have often used Safety Management as a useful analogue for KM, and here’s another good crossover idea. In safety management
Read More Shared by Nick Milton November 15, 2019
A recent article by Steve Denning throws light on the only KM metric that counts; Impact. Image from wikimedia commons The article in Forbes, entitled “Why Agile Often Fails: No Agreed Metrics”, discusses the metrics systems used at Amazon, and compares them with those used when Denning was CKO at
Read More Shared by Nick Milton August 6, 2019
The Supply Chain analogy for KM suggests several metrics we can use. I have often used the analogy of the supply chain as one way of thinking about KM. This involves looking at KM as a chain of processes supplying knowledge to the user. This analogy has the benefit of thinking
Read More Shared by Nick Milton August 13, 2018
Four elements make up Knowledge Management Governance. Expectations, metrics, rewards and support. Governance in the cloud, by Blue Coat Photos, on Flickr Governance is often the missing element in Knowledge Management, and although it is one of the four legs on the KM table, it is the one that gets
Read More Shared by Nick Milton August 4, 2017
When it comes to determining Knowledge Management Metrics, make sure you cover the Demand side as well as the Supply side. Image from wikimedia commons The most difficult aspect of Knowledge Management to address is re-use, and yet re-use of knowledge is the whole point of KM. All of the
Read More Shared by Nick Milton June 2, 2017
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