A Technology Broker and Management Company Specializing in KM Systems
Favorite Here is another post from the archives – this time looking at the difference between Best Practice and Lessons Learned. Someone last week asked me, what’s the difference between Best Practice, and Lessons Learned. Now I know that some KM pundits don’t like the term “Best Practice” as it
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Shared by Nick Milton February 22, 2017
Favorite One of the more effective ways to introduce Knowledge Management is through solving a series of business problems. Here is a 12 step approach to doing just that. Image from wikimedia commons I came across this paper recently by Ray Dawson, professor of KM at Loughborough University, proposing a
Read More Shared by Nick Milton February 21, 2017
Favorite A client said to me last week, a propos of Information Architecture, that “up to 40% of Architecture is Archaeology”. Knowledge Management can help address that 40%. Image from wikimedia commons By the statement “up to 40% of Architecture is Archaeology” he meant that up to 40% of Information
Read More Shared by Nick Milton February 20, 2017
Favorite Most knowledge sharing in our private lives is driven by Asking. Let’s use this in work as well. Think about the last time you shared knowledge with one of your friends or family. Maybe it was this morning, or yesterday – maybe you shared advice, a tip or hint,
Read More Shared by Nick Milton February 17, 2017
Favorite Sharing knowledge is a two-sided process. There is a sharer and a receiver. Be careful that making knowledge easier to share does not make knowledge harder to re-use. Image from wikimedia commons Sharing knowledge is like passing a ball in a game of rugby, American Football or basketball. If
Read More Shared by Nick Milton February 16, 2017
Favorite The best place to find KM value stories is in well-metricated environments, where the effects of learning are easily measured. Image from wikimedia commons Oil drilling is the ideal environment for seeing KM value. Drilling is very well metricated, and the time between learning something and measuring the results
Read More Shared by Nick Milton February 15, 2017
Favorite When looking for knowledge, let’s not just rely on finding the experts. We know that actually only a small percentage of knowledge in an organisation can be accessed through documents, and that most of it is in the heads of people. We know that if we can “find the
Read More Shared by Nick Milton February 14, 2017
Favorite Here is another blog post from 6 years ago, which is worth revisiting – the question of where Knowledge comes from. This post generated a lot of dicsussion last time, largely because I was challenging a popular and common model. See what you think. In most of the Knowledge
Read More Shared by Nick Milton February 13, 2017
Favorite Knowledge Management and L&D are both part of the spectrum for Organisational Learning. But where does one take over from the other? This topic has been a point of discussion ever since KM began. Where does KM end, and Learning and Development take over? We can look at this
Read More Shared by Nick Milton February 10, 2017
Favorite Knowledge Management should not only be effective, but efficient, with minimal change lag. There can be quite a lag between the learning of lessons, and the resulting changes to the organisation, and in that time lag – the change lag – there is potential for many inefficiencies and repeat
Read More Shared by Nick Milton February 9, 2017