As long as Knowledge Management involves face-to-face or virtual interactions between teams and individuals, Facilitation has a key role to play. Good facilitation is essential to effective face-to-face KM processes.  Effectively identifying and exchanging knowledge in a meeting requires high quality interactions between people. These interactions need to be built

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Shared by Nick Milton July 4, 2022

Pride is an interesting motivator in Knowledge Management. In some cases it acts as a real dis-incentive, but if harnessed well it can be a powerful driver for KM behaviours. Proud Lion from Public Domain Pictures I was reflecting on this recently while running one of our powerful Bird Island exercises.

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Shared by Nick Milton June 27, 2022

Here is a reprised blog post presenting 3 potential levels of maturity for a lesson-learning system. Many or most organisations are stuck at level 1. Lesson-learning is a common component of KM management systems, and there are three levels of rigour, or levels of maturity, regarding how Lesson-learning can be applied. The

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Shared by Nick Milton June 20, 2022

Much of the value delivered through Knowledge Management comes as a result of solving problems. “How do you show the value of Knowledge Management?”  Yet another client was asking me the same question – how can you demonstrate the value? I had just quoted to him Shell’s 2007 claim that they delivered

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Shared by Nick Milton June 13, 2022

People are often instinctively drawn towards one component of Knowledge Management. Here’s a way of looking at those components. Choices about the approach to KM are often made implicitly, emotionally, or through assumption, so it’s worth taking time out to analyse these approaches intellectually, before starting work on your Knowledge

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Shared by Nick Milton June 6, 2022

What are the limits to one person’s knowledge? Other than being “one personbyte”? Books in a stack by Evan Bench on Flickr The April 1, 2017 edition of New Scientist magazine had the theme of Knowledge, and contained a set of Knowledge-related articles, one of which dealt with the issue of

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Shared by Nick Milton May 30, 2022

Is that really Tacit Knowledge in your head, or is it just the Stories you like to tell yourself? IMAGINATION by archanN on wikimedia commons All Knowledge Managers know about the difference between tacit knowledge and explicit knowledge (or at least they think they do!), and they know the difference

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Shared by Nick Milton May 23, 2022

One of the biggest challenges is knowledge re-use. How does the aviation industry address this challenge? Image from wikimedia commons I often refer to aviation as a successful example of knowledge management, with lessons captured from every accident and incident and provided to pilots in the form of checklists, or

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Shared by Nick Milton May 16, 2022

Knowledge Management and L&D are both part of the spectrum for Organisational Learning. But where does one take over from the other? This topic has been a point of discussion ever since KM began.  Where does KM end, and Learning and Development take over? We can look at this through

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Shared by Nick Milton May 9, 2022

Why were the Wright brothers the first to invent the aeroplane? Perhaps because there were two of them, and because they fought all the time. Wilbur and Orville Wright, from wikimedia commons Anyone who is interested in innovation should visit the Basadur Applied Creativity site. There you will find some

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Shared by Nick Milton May 3, 2022