Your Guide to the AWS Machine Learning Summit

Favorite We’re about a week away from the AWS Machine Learning Summit and if you haven’t registered yet, you better get on it! On June 2, 2021 (Americas) and June 3, 2021 (Asia-Pacific, Japan, Europe, Middle East, and Africa), don’t miss the opportunity to hear from some of the brightest

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Shared by AWS Machine Learning May 25, 2021

How to introduce a KM culture? You probably already know!

Favorite Many client organisations ask us “how do we promote Knowledge sharing and learning to become part of our culture”?  I tell them that they probably already have the answer to that question. Culture change model from wikipedia Knowledge Management is probably not the only culture change program they have

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Shared by Nick Milton May 24, 2021

Best practices in customer service automation

Favorite Chatbots, virtual assistants, and Interactive Voice Response (IVR) systems are key components of successful customer service strategies. We had the pleasure of hearing from three AWS Contact Center Intelligence (AWS CCI) Partners as part of our Best Practices in Customer Service Automation webinar, who provided valuable insights and tips

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Shared by AWS Machine Learning May 22, 2021

Learn how the winner of the AWS DeepComposer Chartbusters Keep Calm and Model On challenge used Transformer algorithms to create music

Favorite AWS is excited to announce the winner of the AWS DeepComposer Chartbusters Keep Calm and Model On challenge, Nari Koizumi. AWS DeepComposer gives developers a creative way to get started with machine learning (ML) by creating an original piece of music in collaboration with artificial intelligence (AI). In June

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Shared by AWS Machine Learning May 21, 2021

Automate feature engineering pipelines with Amazon SageMaker

Favorite The process of extracting, cleaning, manipulating, and encoding data from raw sources and preparing it to be consumed by machine learning (ML) algorithms is an important, expensive, and time-consuming part of data science. Managing these data pipelines for either training or inference is a challenge for data science teams,

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Shared by AWS Machine Learning May 21, 2021

Implement live customer service chat with two-way translation, using Amazon Connect and Amazon Translate

Favorite Many businesses support customers across multiple countries and ethnic communities, and therefore need to provide customer service in a wide variety of local languages. It’s hard to consistently staff contact centers with agents with different language proficiencies. During periods of high call volumes, callers often must wait on hold

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Shared by AWS Machine Learning May 21, 2021