Selling KM – how to appeal to head, heart, hands and feet

Favorite An effective Knowledge management communication message needs to appeal to the head, to the heart, to the hands, and to the feet of the audience. Here’s how. Communication is one of the 5 tools of KM culture change. Imagine preparing an internal presentation on Knowledge Management to one of

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Shared by Nick Milton January 13, 2020

"Pendulum swings" in Knowledge Management – a story

Favorite Knowledge Management often involves balancing two forces – Connect and Collect, for example, or value to the individual and value to the firm. If you are not careful, this balance can turn into pendulum swings from one factor to the other. Here is a story of this happening. Typical

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Shared by Nick Milton January 9, 2020

Doing KM "the right way around"

Favorite Say what you like about the ISO KM standard; at least it encourages you to address KM in the correct order! There are many approaches adopted for introducing KM, and not all of them work well. For example the historically common approach of “Technology Push” – where an organisation

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Shared by Nick Milton January 7, 2020