How communities of practice can help reduce staff turnover.

Favorite There are many ways in which Communities of Practice add value to an organisation, 27 of which are listed here.  Here is a 28th way. There is a really interesting analysis of Communities of practice from the Geneva Knowledge forum which looks at CoPs in several large multinationals, and which points

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Shared by Nick Milton July 7, 2017

KM is dead? Here’s data that shows the opposite.

Favorite We often hear people say that Knowledge Management is dead, but in fact it has never been so much alive, with an accelerating take-up of the topic. The idea that “KM is dead” is a meme that has been with us for over a decade (2004, 2008, 2011, 2012, 2015, 2016 to

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Shared by Nick Milton July 6, 2017

KM definitions – good, bad and ugly?

Favorite Two years ago I blogged an analysis of a list of KM definitions. Here is a fresh look at a new list. Wod Clud from the KMAus list The analysis of the previous list showed a few “definition clusters”, as well as a definitional split between those who define

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Shared by Nick Milton July 5, 2017

The Knowledge Batphone – a role for KM?

Favorite One of the temporary roles a KM team can take on is to be an organisation helpdesk, manning the Batphone. The batphone, by heven’t the slightest, on Flickr Imagine you are starting a KM project. You are extolling the virtues of KM, and the benefits of seeking and reusing

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Shared by Nick Milton July 4, 2017

"My knowledge is unique – I can’t write it down"

Favorite “My knowledge is unique” is another challenge you meet on your KM journey. How do you respond? image from wikimedia commons This observation was shared with me by a knowledge manager in the UK health service, who hears it all the time from top doctors and surgeons. “Nobody can

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Shared by Nick Milton July 3, 2017

A good way to use in-house blogs

Favorite Blogs have not lived up to their promise in KM terms. Maybe we are just using them in the wrong way? Blogging readiness, by Cambodia4kids.org on Flickr In our 2017 global KM survey, blogs got a bad rating. Although blogs are a reasonably popular technology choice (number 10 in

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Shared by Nick Milton June 30, 2017

The four most dangerous words in KM

Favorite There are four dangerous words you hear a lot when introducing KM. Here’s how to respond to them. Image from publicdomainpictures.net “This organisation is different” Those are the four words, and they usually appear in this context. “Here is a story about how knowledge management helps organisations like this

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Shared by Nick Milton June 28, 2017

Which KM implementation approach works the fastest?

Favorite The quickest ways to implement KM are by change management, and by piloting. The slowest are through top down directive, and KM by stealth. But how do we know this? I blogged yesterday about how long it takes on average to implement KM, but how can you get ahead

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Shared by Nick Milton June 27, 2017

How long it really takes to embed Knowledge Management

Favorite In the wake of our recent 2017 survey, here are some more data about how long it really takes to embed Knowledge Management. We conducted a big global survey of KM this year. following on from a previous survey in 2014. In both surveys we asked two questions: How

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Shared by Nick Milton June 26, 2017