A Technology Broker and Management Company Specializing in KM Systems
Favorite All forms of Management involve conversation, and Knowledge Management is no different. The management of intangibles is driven by conversations. Those conversations are focused on the particular intangible in question, and serve to set direction, raise awareness, and lead to action. Risk management is driven by conversations about risk;
Read More
Shared by Nick Milton January 31, 2022
Favorite Why do we hear so much about Content Management in Knowledge Management, and so little about Conversation Management? Image from wikimedia commonsCC licenceAttribution Dean Calma, IAEA Happy New Year to all readers of this blog. I have been blogging about Knowledge Management topics on an almost daily basis since
Read More Shared by Nick Milton January 8, 2021
Favorite There are 3 unusual cases where conversation is not important to KM, but they are rare! Conversation, by Valery Kenski, on Flickr This blog has often argued that conversation is as important as content in KM, that conversation is at the heart of effective knowledge transfer, and that without conversation
Read More Shared by Nick Milton December 12, 2019
Favorite I blogged recently about Connect and Collect – the two parallel approaches to transfer of knowledge. Now let’s look in more depth about the two modes by which knowledge is carried – Content and Conversation. Kids of conversation by Kris Hoet on Flickr During the Connect approach we facilitate
Read More Shared by Nick Milton December 5, 2019
Favorite There are some circumstances where re-using captured knowledge is helpful, but many more where a conversation with an experienced person is a better option. I have referred a few times in this blog to a very interesting paper by Martine Haas and Morten Hansen, who look at success data from bid
Read More Shared by Nick Milton November 6, 2019
Favorite Part of the way you manage issues such as risk, safety and knowledge, is by creating times and processes for talking about them. Steven Denning, at the Ottowa Knowledge Management summit a few years ago, said that the learning capacity of an organisation is directly related to it’s ability
Read More Shared by Nick Milton May 15, 2019
Favorite Dialogue is the engine behind Knowledge Management – it is the primary means by which Knowledge is shared and absorbed. We often assume that connecting people together will lead to better knowledge exchange, but connecting wires doesn’t necessarily make a circuit. You need a way of ensuring conductivity as
Read More Shared by Nick Milton May 9, 2019
Favorite Is anonymity a good thing in online organisational (in-company) knowledge sharing forums? I suggest it is not, and my reasoning is below. Public domain image from SVG When you first set up knowledge sharing forums, it can be tempting to allow people to contribute anonymously, to reduce their fear
Read More Shared by Nick Milton December 6, 2018
Favorite Knowledge Management is a combination of content management and conversation management, but which sort of conversations do we need? Let’s talk, by Ron mader, on Flickr Conversation is widely recognised as the best Knowledge Management tool there is. Tacit knowledge and true understanding can be shared through conversation, but
Read More Shared by Nick Milton October 31, 2018